Sabrina Lee Gaona
Summary
Adept at managing high-stress situations and ensuring safety, demonstrated through roles at El Valle Detention Facility and Harlingen Police Department. Excelled in emergency response and behavioral observation, enhancing facility security and emergency response times. Showcased patience and tolerance, supervising 90+ inmates and streamlining crisis communication, significantly improving operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Detention Officer
El Valle Detention Facility
12.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Supervised and controlled behavior of 90+ inmates
- Regularly conducted security and sanitation checks.
911 Public Safety Telecommunicator
Harlingen Police Department
03.2022 - 06.2023
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
Cashier
Jason's Deli
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Whataburger
08.2020 - 05.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Harlingen High School
Harlingen, TX06.2021
Skills
- Patience and Tolerance
- Emergency Response
- Behavioral observation
- Inmate monitoring
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
Spanish
Professional Working
Timeline
Detention Officer
El Valle Detention Facility
12.2023 - Current
911 Public Safety Telecommunicator
Harlingen Police Department
03.2022 - 06.2023
Cashier
Jason's Deli
05.2021 - 03.2022
Cashier
Whataburger
08.2020 - 05.2021
High School Diploma -
Harlingen High School
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
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