SABRINA M RODRIGUEZ
Hutto,TX
Summary
Detail-oriented administrative professional skilled in managing court processes and efficiently resolving inquiries. Committed to enhancing organizational operations and client satisfaction through strong communication and organized practices.
Overview
17
17
years of professional experience
Work History
Deputy District Clerk
Williamson County
Georgetown, Texas
11.2016 - 01.2023
- Issued writs, citations, subpoenas, and related processes for attorneys and parties, ensuring compliance with statutory provisions.
- Reviewed petitions, motions, and pleadings to route items for e-file processing.
- Reviewed documents and materials, noted data changes, and determined proper indexing and processing steps for efficient office filing.
- Processed fine and fee payments, balanced cash drawers, and issued receipts to ensure accurate financial records.
- Answered public questions about judicial procedures, court appearances, and trial dates.
- Responded to in-person and phone information requests from the public, attorneys, and other involved parties.
- Stamped documents with court and cause numbers and processed items according to statutory provisions.
Customer Service Representative
Texas Department Of Public Safety
Austin, Texas
08.2016 - 11.2016
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Addressed customer needs through effective service and timely problem-solving.
- Handled customer calls promptly, minimizing on-hold wait times.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Medical Office Specialist
Texas PRN, HCA Georgetown Medical Clinic
Austin, Texas
03.2012 - 09.2016
- Provide initial customer service to all patients including but not limited to greeting patients.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Verified patient data including insurance, demographics, and health history to ensure accuracy and compliance.
- Recorded patient medical information, case histories, and insurance details to streamline appointment flow and payment processing.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Reached out to patients to address unpaid and underpaid accounts. regarding unpaid and underpaid accounts to resolve the issues.
- Trained new hires on policies and procedures to ensure compliance with HIPAA regulations.
- Performed end of day reports, balancing out cash and submitting to treasury.
Medical Office Receptionist
Orthopedic Specialist Of Austin
Austin, Texas
10.2010 - 03.2011
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Verified and updated patient data, including insurance and health history, to ensure accuracy and compliance.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Addressed client inquiries and complaints through phone and email.
- Maintained contact with new and existing clients.
- Executed various tasks efficiently to enhance overall productivity.
- Emphasized strong customer service principles to ensure client satisfaction.
Receptionist
Lone Circle Of Care
Georgetown, Texas
03.2008 - 05.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Greeted and directed visitors to destinations while providing accurate general information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted patients in completing medical forms and documentation to ensure smooth processing.
- Performed clerical duties and administrative tasks to support clinic operations.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Medical Records Specialist
Scott And White- Sun City Clinic
Georgetown, Texas
10.2006 - 03.2008
- Processed medical records requests from outside providers according to facility, state and federal law.
- Processed and fulfilled all medical records requests efficiently to support patient care and compliance.
- Managed patient medical records/files by organizing charts, filing daily dictations, reports, and miscellaneous correspondence to ensure accurate and accessible patient information.
- Coordinated distribution of incoming and outgoing correspondence and medical records to facilitate timely communication and information flow.
- Conducted office duties, such as filing documents, managing phone calls, copying materials, and processing incoming and outgoing mail.
Customer Services Representative
Albertsons Grocery Store
Round Rock, Texas
09.2005 - 10.2006
- Answered a multi-line telephone, routed calls, and took accurate messages.
- Processed cash transactions, handled customer complaints, and managed sales of lotto tickets, money orders, and money grams to ensure customer satisfaction.
- Greeted and directed visitors to their destination and provided general information.
- Trained new hires to enhance team performance and maintain service standards.
- Performed daily operational tasks to ensure smooth workflow. with accuracy and efficiency to support operational objectives.
- Operated computers programmed with accounting software to record, store and analyze information.
Education
High School Diploma -
Stony Point High School
Round Rock, Texas05-2004
Associate of Applied Science - Physical Therapy Assistance
Austin Community College
Austin, TX09-2026
Skills
- Legal terminology
- Court processes
- Docket management
- Judicial customer support
- Legal document management
- Court scheduling management
- Policy analysis
- Microsoft Office
- Adobe acrobat
- Data entry
- Attention to detail
- Effective communication
- Communication skills
Timeline
Deputy District Clerk
Williamson County
11.2016 - 01.2023
Customer Service Representative
Texas Department Of Public Safety
08.2016 - 11.2016
Medical Office Specialist
Texas PRN, HCA Georgetown Medical Clinic
03.2012 - 09.2016
Medical Office Receptionist
Orthopedic Specialist Of Austin
10.2010 - 03.2011
Receptionist
Lone Circle Of Care
03.2008 - 05.2010
Medical Records Specialist
Scott And White- Sun City Clinic
10.2006 - 03.2008
Customer Services Representative
Albertsons Grocery Store
09.2005 - 10.2006
High School Diploma -
Stony Point High School
Associate of Applied Science - Physical Therapy Assistance
Austin Community College