Sabrina Randall
Uniondale,USA
Summary
Healthcare Program Manager and PMP-certified leader with extensive experience driving digital transformation, EHR optimization, clinical workflow redesign, and enterprise-level operational improvements. Skilled in organizational governance, strategic alignment, and cross-functional leadership across clinical, IT, and operational teams. Adept at delivering scalable solutions, enhancing quality and efficiency, and guiding high-impact initiatives through structured project management, data-driven insights, and strong stakeholder engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Northwell Health, House Calls Program
05.2024 - Current
- Managed and validated post-hospital and post-admission follow-up datasets, ensuring accurate capture of 48-hour follow-up metrics, and enabling the program to achieve 6/6 IAH quality measures and $7.7M in annual Medicare savings.
- Lead cross-functional data management reviews with Informatics and Analytics, troubleshooting workflow issues, validating UAT, and prioritizing system updates to ensure accurate alignment between dashboards, reporting tools, and evolving program requirements.
- Develop Business Requirements Documents (BRDS) and partner with IT and Analytics to build Power BI dashboards and compliance tools, improving reporting transparency, strengthening operational decisions-makin, and supporting strategic planning.
- Coordinates and implements all aspects of clinical and operational projects to ensure organizational targets for time, cost, and quality are met.
- Partner with leadership to evaluate project outcomes, coordinate system enhancements, and ensure alignment between IT, operations, and clinical goals.
- Implements digital workflow tools including eFax and Docusign, reducing paper usage by up to 80% and significantly decreasing administrative turnaround times.
Associate Project Manager
Northwell Health, House Calls Program
06.2020 - 05.2024
- Led planning, logistics, and operational support for a major site relocation, ensuring uninterrupted operations, stakeholder alignment, technology readiness, and continuity of care for 1000 + patients.
- Implemented a new phone system, improving call routing efficiency and contributing to an 80%+ call answer rate.
- Collaborated with IT on EHR enhancements, upgrade readiness, and workflow improvements supporting clinicians and administrative teams.
- Supported telehealth expansion during COVID-19, managing provider onboarding, patient enrollment, communication workflows, and digital readiness.
- Maintained project documentation, meeting agendas, status reports, and operational trackers to ensure transparency and leadership visibility.
Administrative Support Associate
Northwell Health, House Calls Program
06.2018 - 06.2020
- Managed procurement, activities including vendor coordination, invoice submission, departmental expense tracking, and reconciliation of budget documentation.
- Assisted with onboarding logistics and access setup, equipment procurement, and general workflow coordination for new staff.
- Resolved operational and technical access issues, escalating to IT and leadership to maintain program continuity.
- Organized and maintained departmental SharePoint, shared drives, and reference tools, ensuring teams had access to documents and protocols.
Education
Master of Science in Business Administration -
Capella University
MinneapolisBachelor of Science - Computer Programming & Information Systems
Farmingdale State College
Farmingdale, NY05.2019
Skills
- Data analysis
- Change management
- EHR systems
- Cross-functional collaboration
- Analytical problem-solving
- Project management
- Strategic planning
- Process improvement
- MS Office applications
- Risk management
Affiliations
American College of Healthcare Executives (ACHE)
Project Management Institute (PMI)
Certification
- Project Management Professional (PMP), 2025
- Google Project Management Certificate
Timeline
Program Manager
Northwell Health, House Calls Program
05.2024 - Current
Associate Project Manager
Northwell Health, House Calls Program
06.2020 - 05.2024
Administrative Support Associate
Northwell Health, House Calls Program
06.2018 - 06.2020
Master of Science in Business Administration -
Capella University
Bachelor of Science - Computer Programming & Information Systems
Farmingdale State College