Sabriyah Nelson

• Assisted customers with inquiries, purchases, exchanges, and returns, ensuring positive experiences and resolving issues efficiently.
  
• Operated cash register and POS system with accuracy, processing transactions and maintaining compliance with company policies.
  
• Maintained a clean, organized, and customer-focused work environment while meeting daily performance goals.
  

Prothesis Specialist in Training

• Becoming certified in Prosthesis Fitting and HIPAA compliance, assisting clients with medical fitting needs.
  
• Process client claims, verify insurance eligibility, and submit data to USMD.
  
• Serve as the liaison between patients and processing company USMD, investigating, auditing and resolving claim discrepancies.
  
• Manage insurance claims with Medicare, Aetna, and Cigna, including out-of-network insurance processing.
  
• Conduct NPI lookups, ensuring compliance with HIPAA and credentialing protocols.
  
• Review patient case files, ensuring documentation is complete and up to date.
  
• Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
  
• Ability to manage multiple tasks in a transaction / high volume-based environment

• Processed transactions accurately at till, handling payments, returns, and exchanges with care.
• Assisted customers with product selection, sizing, and store navigation, maintaining positive shopping experiences.
• Replenished stock across sales floor, ensuring merchandise availability and tidy, shop-ready displays.
• Organized fitting rooms, returning items promptly and maintaining presentation standards throughout shifts.