Sacha Sturgill
Salyersville,Ky
Summary
Highly professional and consumer-friendly individual with a strong focus on organization and excellent communication skills. Demonstrates punctuality and quick learning abilities, excels at multitasking and leading teams. Constantly striving to be the best, always seeking ways to contribute to company success through efficient strategies. Experience in diverse retail and customer service environments, brings attention to detail, customer focus, reliability, listening skills, integrity, honesty, and high energy to every task. Maintains a personable and professional demeanor even under pressure. Patient and empathetic employee with a background in conflict resolution and customer care, eager to utilize interpersonal skills and grow professionally in all aspects of the position. Recognized for exceptional communication and project management skills, effectively handles multiple tasks in fast-paced environments. Takes a proactive approach to identifying and addressing issues while optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Lab Technician
Patients Choice Laboratory
04.2021 - 02.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
Pharmacy Technician
Hope Family Medical Center
10.2019 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Legal Secretary
Teddy L. Flynt Law Offices
02.2016 - 11.2017
- Assisted attorneys in collecting information such as employment, medical and other records.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Scheduled and made appointments for two attorneys.
- Filed documents with courts on behalf of attorney.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled appointments, appearances and briefings.
- Completed accident reports, trial and courtroom requests and applications for clients.
- Entered new cases into company database.
- Created, indexed and maintained client binders.
- Developed and maintained filing and retrieval systems.
- Transcribed legal documents and phone conversations.
- Processed appeals, motions and pretrial agreements.
- Obtained signatures from attorneys for legal documents.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened telephone calls and forwarded to appropriate departments.
- Received and placed telephone calls to clients and prospective clients.
Marketing Spokeswoman
Lucas Oil Products Inc.
01.2012 - 09.2016
- Addressed customer inquiries, solving problems and providing new product information.
- Greeted customers entering the location to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing location.
- Politely assisted customers in person.
- Received training and certification from RED BUCK cigar to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Educated customers and accurately explain details and care of merchandise.
- Addressed customers inquiries, solved problems, and provided new product information.
- MAVTV Spokesperson at events located throughout the country including the NASCAR Daytona 500, NHRA Drag Racing Events, The Lucas Oil Chili Bowl Motorsports Event, various other motorsports, Trade Shows, Car Shows, Air Shows, and Boat Shows.
Brand Ambassador
Tantus Tobacco
01.2011 - 12.2012
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Greeted customers entering the location to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
Education
Associate of Science -
Kaplan University
Davenport, IACertified Nurses Aid (CNA) -
Kentucky Board of Nursing
High School Diploma -
Magoffin County High School
Magoffin County, KYAmbassador - Fashion Modeling
Barbizon International Inc.
Cincinnati, OHCertified Phlebotomy Technician (CPT) - Science Education
International Academy of Phlebotomy Science, Inc.
Columbus, OHCertified Pharmacy Technician (CPhT) - Pharmaceutical Medicine
Big Sandy Health Care
Prestonsburg, KYSkills
- Notary Public, State of Kentucky
- MS Windows proficient
- Exceptional communication skills
- Strong client relations
- Training development aptitude
- Creative problem solver
- Multi-line phone talent
- Cash flow management
- Credit card processing
- Strategic sales knowledge
- Quick learner
- Trusted key holder
- Microsoft programs
- Strong client relations
- Cash flow management
- Typing skills
- Spokes modeling
- Brand ambassador
- Event promotions
- Sales representation
- Marketing representation
- Business to business relationships
- Quick learner
- Good written and spoken communication skills
- Empathy, with the ability to put nervous and distressed patients at ease
- Practical skills, and a steady hand
- The ability to follow instructions and procedures accurately
- The ability to work calmly under pressure
- Venipuncture / Capillary Blood Collection
- Compassion
- Hand-Eye Coordination
Timeline
Lab Technician
Patients Choice Laboratory
04.2021 - 02.2023
Pharmacy Technician
Hope Family Medical Center
10.2019 - 12.2020
Legal Secretary
Teddy L. Flynt Law Offices
02.2016 - 11.2017
Marketing Spokeswoman
Lucas Oil Products Inc.
01.2012 - 09.2016
Brand Ambassador
Tantus Tobacco
01.2011 - 12.2012
High School Diploma -
Magoffin County High School
Ambassador - Fashion Modeling
Barbizon International Inc.
Associate of Science -
Kaplan University
Certified Nurses Aid (CNA) -
Kentucky Board of Nursing
Certified Phlebotomy Technician (CPT) - Science Education
International Academy of Phlebotomy Science, Inc.
Certified Pharmacy Technician (CPhT) - Pharmaceutical Medicine
Big Sandy Health Care