Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sache Ware

HOUSTON,TX

Summary

Skilled Data Entry Operator with 10 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mortgage Specialist

NewRez
Houston, TX
11.2018 - Current
  • Fielded customer complaints and provided solutions.
  • Planned and dealt with payment schedules.
  • Reviewed loan files and updated to match current standards.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Educated customers about billing, payment processing and support policies and procedures.

Collections Specialist

LTD FinancialServices LP
HOUSTON, TX
11.2014 - 10.2018
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Collected documents and made portfolios for collections accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved performance goals on consistent basis.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Clerk

Texas Health And Human Service Commission
Houston, TX
04.2013 - 12.2013
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Arranged meetings and coordinated resources for use by attendees.

WINDOW TELLER

A1 Personnel
Houston, TX
01.2010 - 03.2013
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Completed daily logs for management review.

Education

Associate of Arts - Business

Houston Community College
Houston, TX
05.2024

High School Diploma -

PHILLIS WHEATLEY HIGH SHOOL
Houston, TX
05.2006

Skills

  • Attention to Detail
  • Loan Processing Coordination
  • Loan Feasibility Assessment
  • Application Review
  • Financial History Analysis
  • Loan File Review
  • Complaint Handling
  • Verbal and Written Communication
  • Data Entry
  • Cash Handling
  • Customer Service
  • Documentation and Recordkeeping

Certification

  • Licensed Notary Public - 1 year

Timeline

Mortgage Specialist

NewRez
11.2018 - Current

Collections Specialist

LTD FinancialServices LP
11.2014 - 10.2018

Clerk

Texas Health And Human Service Commission
04.2013 - 12.2013

WINDOW TELLER

A1 Personnel
01.2010 - 03.2013

Associate of Arts - Business

Houston Community College

High School Diploma -

PHILLIS WHEATLEY HIGH SHOOL

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