Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sachin Mallasandra

Clinton,New Jersey

Summary

Dynamic Application Manager with a proven track record at LVD Strippit India PVT LTD, enhancing customer engagement and strategic decision-making through expert technical insights. Skilled in customer service and technical understanding, I boosted sales outcomes and operational efficiency. Achieved significant improvements in client satisfaction and efficiency, leveraging skills in product demonstration and problem resolution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Application Manager

LVD Strippit India PVT LTD
04.2014 - 05.2019
  • Led sales team with technical insights, boosting client engagement and strategic decisions.
  • Analyzed competitor data, enhancing strategic positioning and improving customer satisfaction.
  • Conducted machine time studies, optimizing efficiency and increasing sales outcomes.
  • Demonstrated machines to customers, enhancing understanding and purchase decisions.
  • Installed and maintained machines in demo center, ensuring operational readiness.

Senior Server Engineer

LVD Strippit India PVT LTD
10.2008 - 04.2014
  • Installed and commissioned sheet metal machines, enhancing operational efficiency.
  • Conducted preventive and breakdown maintenance, reducing downtime significantly.
  • Trained junior engineers, improving team skill levels and performance.
  • Led software installation and CNC training, boosting user proficiency.
  • Prepared detailed reports, aiding management in decision-making processes.
  • Led complex machine troubleshooting, optimizing performance and minimizing downtime. Implemented data-driven maintenance strategies, resulting in improved efficiency.
  • Spearheaded preventive maintenance programs, reducing equipment failures and enhancing overall productivity. Consistently met service targets and client expectations.
  • Developed creative solutions for unique technical challenges, adapting to evolving industry standards. Introduced process improvements that streamlined operations.
  • Fostered strong relationships with clients and cross-functional teams, ensuring seamless service delivery. Mentored junior engineers, enhancing team capabilities.
  • Meticulously documented service procedures and equipment histories, facilitating knowledge transfer and continuous improvement. Ensured compliance with safety protocols.

Customer Support Executive

Amada India PVT LTD
01.2006 - 05.2008
  • Installed and commissioned CNC machines, ensuring optimal performance and reliability.
  • Implemented software and provided customer training, enhancing user proficiency.
  • Resolved technical issues, minimizing downtime and improving customer satisfaction.
  • Promoted and sold tools and spare parts, contributing to increased sales revenue.
  • Traveled extensively for installations and support, fostering strong client relationships.

Designer and Laser Machine Programmer

Sur Hennig PVT LTD
06.2004 - 01.2006
  • Coordinated production schedules, ensuring timely completion of design requirements.
  • Facilitated communication between design and production teams for precise project execution.
  • Monitored production quality, securing necessary approvals for semi-finished and finished goods.
  • Streamlined dispatch processes, enhancing delivery efficiency and client satisfaction.

Education

Diploma in Business Management -

The ICFAI University
Pune, India
11-2005

Bachelor of Science - Mechanical Engineering

Ghousia College of Engineering
Ramnagar, India
06-2004

Skills

  • Customer Engagement
  • Sales Presentations
  • Technical understanding
  • Product Demonstration
  • Complaint resolution
  • Customer Service
  • Problem Resolution
  • Product and service knowledge

Certification

Training on Laser machines, Punching machines, Bending machines at LVD Belgium.

Training on punching machines at LVD Strippit USA.

Trained on Punch Press and Press Brake Technique, Trouble-shooting and Maintenance at Amada Co Japan.


Languages

English
Professional Working
kannada
Native or Bilingual
Hindi
Limited Working

Timeline

Application Manager

LVD Strippit India PVT LTD
04.2014 - 05.2019

Senior Server Engineer

LVD Strippit India PVT LTD
10.2008 - 04.2014

Customer Support Executive

Amada India PVT LTD
01.2006 - 05.2008

Designer and Laser Machine Programmer

Sur Hennig PVT LTD
06.2004 - 01.2006

Diploma in Business Management -

The ICFAI University

Bachelor of Science - Mechanical Engineering

Ghousia College of Engineering

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Sachin Mallasandra