Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Managed store organization, maintenance, and purchasing functions.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Branch Manager / sales associate
OPTIFASHION THE EYEWEAR BOUTIQUE
08.2012 - 01.2020
Optical dispensing
Cash management and supervising POS
Stock management, supervising inventory
Fashion advising, Sales of prescription lenses and contact lenses
Training junior colleagues, assisting in boutique operating procedures
Provided excellent customer service at all times and assists customers throughout their time in the store
Maintaining High quality service and after sales service
Sales Associate
YATEEM GROUP DUBAI U A E
01.2009 - 11.2011
Advising about fashion, latest trends and launches of all luxury brands
Luxury retailing
Analyze and interpret customers' written optical prescription (from the examining doctor) to determine the lens specifications required. Measure customers' facial features. Assist customers in selecting the style and color of eyeglass frames and lenses by advising them of the size and shape best suited to both their facial features and to their optical prescription. Prepare a work order that gives optical laboratories the information needed to fabricate lenses and to mount lenses in frames.
Promoting & Selling fashion eyewear and after sales service.