Sachinthavy Keo
Hughson,CA
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
14
14
years of professional experience
Work History
Licensed Manicurist
SELF EMPLOYED
05.2023 - Current
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Collaborated with other members of salon staff to provide amazing client experience.
- Educated clients on proper use of salon products.
Family Services Specialist
Stanislaus County Community Services Agency
11.2014 - 01.2023
- Interview applicant/recipient (in person and on the telephone) in order to gather information needed to determine eligibility for public assistance.
- Respond to inquiries regarding program eligibility and employment services.
- Review, evaluate and verify the accuracy and completeness of information submitted by the applicant/recipient.
- Explain rules, regulations, court orders and policies to customers/families and the public to apprise them of their rights, responsibilities, and eligibility for participation;
- Make appropriate follow up on case data including but not limited to contacting customers regularly and monitoring eligibility to assure compliance with program requirements.
- Understand the calculations for eligibility that determines the level of benefit to be awarded.
- Maintain accurate and complete data so that necessary case records and documents are processed and updated within time limits established by regulation and local policy.
- Research and prepare written and/or oral reports and correspondence as required.
- Complete assignments as requested and perform other duties as assigned.
Bank Teller
Bank Of America
11.2009 - 02.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated a positive attitude in the work environment and a willingness to assist as necessary to meet department goals and requirements.
Education
MANICURIST DIPLOMA - MANICURIST
North Adrian's Beauty College
Modesto, CA03.2023
Bachelor of Science - Business Administration
CSU STANISLAUS
Turlock, CA05.2009
Associate of Arts - General Studies
Modesto Junior College
Modesto, CA05.2007
High School Diploma -
Peter Johansen High School
Modesto, CA05.2001
Skills
- Highly Self-motivated and Reliable
- Language Fluency: English and Cambodian
- Ability to prioritize and remain focused on the essence of an issue
- Highly organized, competitive and very cooperative
- Skilled at learning new concepts quickly while working well under pressure
- Team Player and Customer Service Centered
- Proficient in Microsoft Word, Excel, PowerPoint and Access
Timeline
Licensed Manicurist
SELF EMPLOYED
05.2023 - Current
Family Services Specialist
Stanislaus County Community Services Agency
11.2014 - 01.2023
Bank Teller
Bank Of America
11.2009 - 02.2010
MANICURIST DIPLOMA - MANICURIST
North Adrian's Beauty College
Bachelor of Science - Business Administration
CSU STANISLAUS
Associate of Arts - General Studies
Modesto Junior College
High School Diploma -
Peter Johansen High School
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