Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Connie Sue Schaefer

Spokane Valley,WA

Summary

Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Licensed Manicurist

Sefl Employed
03.2024 - Current
  • Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
  • Performed intricate nail art designs to exceed client expectations and showcase creative skills.
  • Streamlined inventory management process for nail care products to reduce wastage and optimize efficiency.
  • Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
  • Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
  • Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
  • Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
  • Developed lasting relationships with clients by offering attentive service and genuine conversation.

XM Tier 3 Product Ops Channel Support

Comcast
08.2020 - Current
  • Worked with Internet Essentials Partnership Program (IEPP) Team; communication within the team to support peers in-process and feedback; adaptability to everyday changes in Xfinity Mobile and working with peers; worked with Mayors and Schools to sign up for IEPP; drawn up legal contracts to be signed; helped customers set up services for IEPP; resolved customer grievances consistently, collaborating with team members to achieve creative solutions; completed inquiries and followed up with customers to share findings and offer solutions; resolved issues based on thorough investigations of concerns

XM Tier 3 Executive Resolutions

Comcast
02.2019 - 08.2020
  • Worked and solved emails escalated directly from Kathy Kirshner’s office; worked effectively with a diverse team to accomplish daily objectives and meet long-term goals; Lead NPS meetings and huddles for other teams; Collaborated with team members to support them in daily tasks and challenging projects; held a leadership position on the team, assigned cases, maintained email inbox, and was a point of contact to assist with peers to resolve issues with customers’ accounts’ worked with a diverse team to accomplish long term goals; served customers by going above-and-beyond to offer exceptional support for all needs; handled administrative tasks expertly, including updating accounts and producing professional business correspondence

XM Tier 2 Advanced and Fraud

Comcast
06.2018 - 02.2019
  • Part of the first team to learn CRM (Amdocs); SME on the floor during the time of CRM (Amdocs) was launched, assisted peers with how to resolve customer issues, with creative problem solving, teamwork, and communication; resolved customer grievances consistently; collaborating with team members to achieve creative solutions; resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills; backed up fraud team members with secondary reviews of records related to suspected fraudulent activities; verified customer’s identity using knowledge-based questions provided by the credit bureaus; stopped fraudulent shipments and closed accounts that were linked to identity theft

XM Tier 1 Technical Support Agent

Comcast
04.2018 - 06.2018
  • Diagnose and triage problems over the phone, restore performance by completing basic repairs to hardware; software, and equipment, approach and solve work problems with initiative and sound judgment; go above-and-beyond to offer exceptional support for all needs; find creative solutions to unique customer issues; communicate solutions to the customers at a technical level that matches their needs; maintain interpersonal relationships with other agents, supervisors, and customers

Education

Manicurist - Manicuring

INTERNATIONAL BEAUTY EDUCATION CENTER
12832 W Sunset Highway Airway Heights WA 99001
12-2023

AA -

Spokane Falls Community College
Spokane, WA
06.2001

Skills

  • Reliable
  • Productive
  • Critical thinking
  • Motivating
  • Honest
  • Nail Extensions
  • Gel Application
  • French Manicure
  • Client consultation
  • Acrylic Application
  • Sanitation protocols
  • Manicure Techniques
  • Hand Massage Techniques
  • UV Gel System
  • Electric Filing

Volunteer Experience

  • Troop Leader, Girl Scouts of America, 01/01/09, Current, Plan and organize events for my troop and the service unit with age-appropriate activities that are girl-led, cooperative, and hands-on., Mentored girls from ages 6-18 to Discover themselves, connect with others, and Take Action to make the world a better place.
  • Volunteer, Project Graduation University High School, 01/01/13, 12/31/21, Volunteered with the planning committee for High School Senior all Night event., Organized fund raisers, planned and organized event set up, and enjoyed the night while supervising the kids for safety.
  • Volunteer, SDSN Special Deeds for Special Needs, 01/01/19, Current, Organize and plan fund raisers.

Timeline

Licensed Manicurist

Sefl Employed
03.2024 - Current

XM Tier 3 Product Ops Channel Support

Comcast
08.2020 - Current

XM Tier 3 Executive Resolutions

Comcast
02.2019 - 08.2020

XM Tier 2 Advanced and Fraud

Comcast
06.2018 - 02.2019

XM Tier 1 Technical Support Agent

Comcast
04.2018 - 06.2018

AA -

Spokane Falls Community College

Manicurist - Manicuring

INTERNATIONAL BEAUTY EDUCATION CENTER

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Connie Sue Schaefer