Songkane Sysengrat
Olathe,KS
Summary
Licensed professional with strong expertise in nail care and beauty services. Proven ability to deliver high-quality results and ensure client satisfaction. Skilled in nail art, gel and acrylic applications, and nail health. Known for effective collaboration, adaptability, and positive attitude in team environment.
Experienced with medical billing and coding. Utilizes skills in claims processing and regulatory compliance to enhance healthcare administration. Knowledge of maintaining accurate patient records and navigating complex billing systems.
Overview
25
25
years of professional experience
Work History
Licensed Manicurist
BABY Nails
Lenexa, KS
07.2023 - Current
- Provided high-quality manicures and pedicures, ensuring client satisfaction through attention to detail.
- Maintained cleanliness and sanitation of tools and work areas, adhering to health regulations.
- Assisted in creating customized nail designs based on client preferences and current trends.
- Educated clients on nail care techniques and recommended products for at-home maintenance.
- Managed appointment scheduling efficiently, optimizing workflow during peak hours.
- Enhanced salon atmosphere by creating a welcoming environment through excellent communication skills.
Web Support Specialist/Call Center Customer Service Representative
US Bank Service Center
Overland Park, KS
05.2016 - 07.2021
- Provided technical support for web applications, resolving user issues efficiently.
- Collaborated with cross-functional teams to enhance website performance and user experience.
- Analyzed user feedback to identify areas for improvement in digital platforms.
- Developed training materials and conducted sessions for staff on web tools and resources.
- Implemented best practices for troubleshooting, reducing resolution time for customer inquiries.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
Licensed Manicurist /Owner/Operator
Satisfaction Nails and Spa
Overland Park, KS
03.2003 - 11.2016
- Delivered high-quality manicures and nail art, ensuring client satisfaction and repeat business.
- Managed sanitation protocols to maintain a clean and safe work environment.
- Recommended products and services based on individual client needs and preferences.
- Trained junior staff on techniques, tools usage, and customer service standards.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
Medical Coding and Billing Specialist
Dr. Marilyn R. Richardson, MD
Shawnee, KS
03.2001 - 07.2003
- Managed comprehensive medical coding procedures to ensure compliance with regulations and standards.
- Reviewed patient records for accuracy, identifying discrepancies and correcting errors in coding documentation.
- Facilitated timely billing processes, ensuring prompt submission of claims to insurance companies.
- Trained new staff on coding guidelines and billing software to enhance team performance and efficiency.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Education
No Degree - Medical Assistant
Mid-America College of Health Sciences
Merriam, KS02-2026
No Degree - Medical Assistant
Mid-America College of Health Sciences
Merriam, KS02-2026
Associate of Science - General Studies
Johnson County Community College
Overland Park, KS08-2005
Associate of Science - Medical Billing And Coding
Wright Business School
Overland Park, KS08-2001
Skills
- Customer service
- Problem-solving skills
- Time management
- Verbal and written communication
- Phlebotomy techniques
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- OSHA trained
- HIPPA certify
- Immunization administration
- Specimens collection and processing
- Medical office administration
Timeline
Licensed Manicurist
BABY Nails
07.2023 - Current
Web Support Specialist/Call Center Customer Service Representative
US Bank Service Center
05.2016 - 07.2021
Licensed Manicurist /Owner/Operator
Satisfaction Nails and Spa
03.2003 - 11.2016
Medical Coding and Billing Specialist
Dr. Marilyn R. Richardson, MD
03.2001 - 07.2003
No Degree - Medical Assistant
Mid-America College of Health Sciences
No Degree - Medical Assistant
Mid-America College of Health Sciences
Associate of Science - General Studies
Johnson County Community College
Associate of Science - Medical Billing And Coding
Wright Business School