Sadaf Fargam
Rocklin,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Radiology Scheduler
Dignity Health
10.2023 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Receptionist
San Francisco Plastic Surgeon-Dr.Shahin Javaheri
10.2022 - 03.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, text message, and/or by phone calls.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash/credit card transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped prepare pre-op paperwork and reports for surgery.
Office Manager
Institute Of Southern California
02.2016 - 03.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for both Ophthalmology and Surgical Operations.
- Produced and delivered all required reports and billing statements, in a timely manner.
- Responsible for promoting and marketing to build a clientele base.
- Processing referrals for future procedures and appointments.
- Creating and maintaining both electronic and hard copy filing system.
- General clerical duties such as photocopying, faxing and mailing.
- Schedule and coordinate meetings, appointments and events for the Physician.
- Computer skills and knowledge of relevant software such as Integrity and AdvancedMD
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Clinic Supervisor
Saban Community Clinic
06.2013 - 02.2016
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Managed daily operations of 15-person clinic supporting approximately 300 patients per week.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Provided translation for physicians that created direct care to patients by assessing, diagnosing and treating illnesses.
Education
Sierra College
Rocklin, CADental Assisting Certificate - Dental Assisting
United Education International College
Encino, CA04.2017
Skills
- Sorting and Labeling
- Office Equipment Operation
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Business Operations Understanding
- Customer and Client Relations
- Reminder Calls
- Data Inputting
- Records Preparation
- Visitor Check-In
- Bank Deposits
- Answer Telephone Calls
- Appointment Booking
- Billing and Payment Processing
- 20 years of Customer Service Experience
- HIPAA Compliance
- Patient Scheduling
- Problem-Solving
- Attention to Detail
- Active Listening
- Effective Communication
Languages
Persian
Native or Bilingual
Timeline
Radiology Scheduler
Dignity Health
10.2023 - Current
Receptionist
San Francisco Plastic Surgeon-Dr.Shahin Javaheri
10.2022 - 03.2023
Office Manager
Institute Of Southern California
02.2016 - 03.2018
Clinic Supervisor
Saban Community Clinic
06.2013 - 02.2016
Sierra College
Dental Assisting Certificate - Dental Assisting
United Education International College
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