Sade Babineaux
Houston,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Manager
GRD Studio
01.2025 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated transportation schedules and routing for timely product delivery.
- Managed inventory levels, ensuring accurate stock counts and minimizing discrepancies.
- Oversaw warehouse operations, enhancing workflow and reducing turnaround times.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Server
Bungalow
02.2024 - 05.2025
- Delivered an exceptional guest dining experience by providing professional welcoming customer service. Ensuring service was well-timed, attentive, and personalized to maximize guest satisfaction in a fine-dining environment.
- Demonstrated extensive food and beverage knowledge by explaining menu items and preparation methods, recommending cocktails, wine pairings, chef's features, and courses , and answering all guest inquiries in accordance with food and beverage training standards .
- Maintained front-of-house operations by communicating special dietary accommodations and food allergies to management and kitchen staff, completing opening, running, and closing side work , and upholding table maintenance, cleanliness, and sanitation standards .
Server/Host
Pappas Seafood House
03.2022 - 01.2023
- Provided a polished first impression by greeting guests with a professional, welcoming demeanor.
- Managed guest flow and reservations , coordinating with front-of-house and management teams , and ensuring an exceptional fine dining guest experience from arrival through seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and inviting dining area for an exceptional fine dining atmosphere.
Server
Taste Kitchen
06.2019 - 09.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy by coordinating with kitchen staff and addressing customer inquiries promptly.
- Trained new servers on restaurant policies, menu items, and effective service techniques to enhance team performance.
- Assisted in maintaining cleanliness and organization of dining area to uphold health standards and guest satisfaction.
Server
Hooters
06.2015 - 03.2018
- Provided exceptional customer service, ensuring guest satisfaction in a fast-paced environment.
- Managed beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Implemented upselling techniques, increasing average check totals through product recommendations.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
Education
Associate of Applied Science - Business Administration
Lone Star
Houston, TX05-2017
Skills
- Customer service expertise
- Reservation Systems, OpenTable, Resy
- Seating & Waitlist Management
- Multitasking in High-Volume Environments
- Problem-Solving & Conflict Resolution
- Team Collaboration & Communication
- Professional appearance
- Hospitality service expertise
Certification
Food Handler, TABC,
Timeline
Logistics Manager
GRD Studio
01.2025 - Current
Server
Bungalow
02.2024 - 05.2025
Server/Host
Pappas Seafood House
03.2022 - 01.2023
Server
Taste Kitchen
06.2019 - 09.2020
Server
Hooters
06.2015 - 03.2018
Associate of Applied Science - Business Administration
Lone Star