Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Burney

Orlando

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Fulfillment Associate

Amazon
06.2021 - Current
  • Working in strict compliance with established safety procedures and guidelines
  • Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints
  • Loading and unloading delivery trucks and transporting merchandise to and from the warehouse
  • Confirming goods and/or merchandise information and ensuring that they match that of the work order
  • Examining merchandise for damage, flaws, and/or irregularities
  • Overseeing the finalization of the work order and updating the database with the use of relevant software programs
  • Labeling and stockpiling merchandise according to size, shape, and type
  • Monitoring work performance and handling warehouse issues.

Team Trainer

Concentrix
12.2021 - 03.2024
  • Provided mentoring sessions to help employees improve their individual job performance.
  • Maintained accurate records of employee progress throughout the duration of each program cycle.
  • Conducted classroom instruction for both new hires and experienced employees on topics such as team building, communication strategies problem-solving techniques, conflict resolution methods, and leadership development.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Provided coaching and mentoring to employees.

Pharmacy Technician

Walgreens
04.2019 - 10.2021
  • Manage multiple asks simultaneously while striving for excellence in quality assurance measures.
  • Maintained detailed records of customer interactions, documenting all actions taken throughout the process.
  • Developed relationships with customers by providing accurate information and helpful advice.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Manager

Walmart
11.2017 - 03.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Sales Associate

Colorvision International Inc
04.2015 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Maynard Evans Highschool
Orlando, FL
06-2016

Skills

  • Workplace Organization, Team Collaboration, Time Management, Record Keeping, Work Order processing
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Packaging and labeling
  • Clear communication
  • Problem-solving

Timeline

Team Trainer

Concentrix
12.2021 - 03.2024

Fulfillment Associate

Amazon
06.2021 - Current

Pharmacy Technician

Walgreens
04.2019 - 10.2021

Customer Service Manager

Walmart
11.2017 - 03.2019

Sales Associate

Colorvision International Inc
04.2015 - 10.2017

High School Diploma -

Maynard Evans Highschool

Similar Profiles

CREATE PROFILE