Regina Coleman
Henrico,VA
Summary
Dynamic Fulfillment Associate at Amazon with proven expertise in quality control and team leadership. Recognized for enhancing operational efficiency and implementing effective problem-solving strategies. Skilled in attention to detail and communication, driving continuous improvement initiatives that reduced product recalls and ensured compliance with safety regulations.
Overview
2026
2026
years of professional experience
Work History
Fulfillment Associate
Amazon
Richmond, VA
2023 - Current
- Demonstrated high levels of initiative.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FSQA Supervisor
Tyson Foods
Glen Allen, VA
02.2021 - 05.2023
- Oversaw quality assurance processes to ensure compliance with food safety standards.
- Implemented corrective actions for non-compliance issues, enhancing product safety and quality.
- Trained and mentored team members on FSQA protocols and best practices.
- Conducted regular audits of production processes to identify areas for improvement.
- Analyzed data trends to drive continuous improvement initiatives within the FSQA department.
- Developed and maintained documentation related to quality control procedures and policies.
- Led investigations into customer complaints regarding product quality, ensuring timely resolutions.
- Participated in regulatory inspections as the primary point of contact for the organization''s food safety program.
- Collaborated with cross-functional teams to enhance operational efficiency and product integrity.
- Improved food safety standards by implementing rigorous FSQA protocols and procedures.
- Maintained accurate documentation of all FSQA activities, including audit findings, corrective actions, and training records.
- Ensured compliance with all federal, state, and local regulations governing food safety and quality assurance.
- Implemented corrective actions to eliminate the root causes of non-conformance incidents.
- Worked closely with production staff to identify opportunities for continuous improvement in food safety practices.
- Managed a team of quality assurance technicians, providing guidance on daily tasks and responsibilities.
- Streamlined quality assurance processes, resulting in increased efficiency and accuracy.
- Reduced product recalls by conducting thorough audits and identifying potential risks.
- Conducted regular facility inspections to maintain a clean and safe working environment for employees.
- Optimized product testing methods for more accurate results in a shorter amount of time.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
- Determined quality department standards, practices, and procedures.
- Inspected products and worker progress throughout production.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
- Collaborated with cross-functional teams to address and resolve FSQA-related issues promptly.
- Assisted in developing company-wide food safety policies that were consistent across multiple facilities.
- Led investigations into customer complaints, ensuring timely resolution and prevention of future occurrences.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
FSQA Technician 1
Tyson Foods
Glen Allen, VA
2019 - 2021
- Operated machinery to ensure efficient production flow and product quality.
- Assisted in troubleshooting equipment issues, contributing to faster resolution and operational continuity.
- Trained new technicians on standard operating procedures and best practices for efficiency.
- Implemented process improvements that enhanced productivity and reduced waste in the production line.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Poultry Production Lead
Tyson Foods
Glen Allen, VA
02.2005 - 02.2019
- Implemented process improvements that reduced downtime and enhanced operational efficiency.
- Streamlined inventory management practices, ensuring consistent supply of raw materials.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
Sanitation Lead
Tyson Foods
Glen Allen, VA
02.2012 - 02.2014
- Trained new staff on sanitation protocols and best practices
- Developed and implemented cleaning schedules to optimize workflow efficiency
- Conducted regular inspections of equipment and facilities for cleanliness
- Collaborated with production teams to minimize contamination risks
- Maintained inventory of cleaning supplies, ensuring availability for operations
- Led training in sanitation and cleaning practices.
- Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
- Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
Education
No Degree -
George Wythe High School
Richmond,VaSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Product packaging
- Issue resolution
- Excellent communication
- Quality control
- Packing efficiency
- Material handling
- Equipment operation
- Palletizing
- Warehouse safety
- Product labeling
- Correct labeling
- Data entry
- Inventory maintenance
- Safety regulations adherence
- Staff scheduling
- Inventory auditing
- Hazardous material disposal
- Problem-solving
- Multitasking and organization
- Workplace cleanliness
- Product sorting
- Quality assurance
- Basic math
- Pallet management
- Product tagging
- Labeling and wrapping
- Pallet jack experience
- Package verification
- Shipment packing
- Product quality checks
- Able to lift number pounds
- Inventory reporting
- Item collation
- Pallet building
- Pallet stacking
- Barcode scanning
- Safety compliance
- Troubleshooting techniques
- Product Inspections
- Record keeping
- Workplace organization
- Work order processing
- Pallet jack usage
Timeline
FSQA Supervisor
Tyson Foods
02.2021 - 05.2023
Sanitation Lead
Tyson Foods
02.2012 - 02.2014
Poultry Production Lead
Tyson Foods
02.2005 - 02.2019
Fulfillment Associate
Amazon
2023 - Current
FSQA Technician 1
Tyson Foods
2019 - 2021
No Degree -
George Wythe High School