Sade Denson
Odessa,FL
Summary
Customer Service Professional experienced in front desk management and HR support. Improved guest relations and streamlined employee onboarding processes through advanced skills and hospitality knowledge. Focused on enhancing operational efficiency and fostering positive environments for guests and staff.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
Tampa , FL
06.2025 - Current
- Greeted guests warmly and ensured smooth check-in experiences.
- Managed phone inquiries, directing calls to ensure timely assistance for guests.
- Prepared and organized guest registration documents efficiently.
- Coordinated housekeeping needs with staff for timely room readiness.
- Provided guests with local information and personalized restaurant recommendations to enhance their stay.
- Addressed guest complaints promptly, escalating unresolved issues to management for swift resolution.
- Maintained lobby cleanliness and organized front desk materials regularly.
HR Assistant
Marriott Hotel
Tampa , FL
02.2023 - 08.2024
- Assisted in onboarding new employees, ensuring a smooth transition into the workplace.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Managed employee records, maintaining accurate and up-to-date information in HR systems.
- Addressed employee inquiries, providing support on HR policies and procedures.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Conducted background checks on potential hires to verify qualifications. for potential new hires.
Front Desk Supervisor
Marriott Courtyard
Chicago, Illinois
08.2016 - 12.2022
- Supervised front desk operations and ensured smooth guest check-in and check-out.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new front desk staff
- Assisted guests with inquiries, reservations, and special requests promptly.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved guest complaints effectively to maintain high satisfaction levels
Education
Bachelor of Business - Business
Westwood College in River Oaks
River Oaks , Illinois 08.2009 - 05.2011
Diploma -
Chicago High School of Agricultural Science
Chicago, IllinoisSkills
- Front desk management
- Booking system
- Guest relations
- Customer relationship management
- Complaint resolution
- Payment processing
- Attention to details
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Telephone etiquette
Timeline
Front Desk Receptionist
Residence Inn Marriott
06.2025 - Current
HR Assistant
Marriott Hotel
02.2023 - 08.2024
Front Desk Supervisor
Marriott Courtyard
08.2016 - 12.2022
Bachelor of Business - Business
Westwood College in River Oaks
08.2009 - 05.2011
Diploma -
Chicago High School of Agricultural Science