Sade Garcia
Houston,TX
Summary
Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
Houston, TX
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Experience Specialist
Percepta
Houston, TX
01.2021 - 03.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
Tax Preparer/Bookkeeper/Payroll Clerk
A Count Financial
Houston, TX
03.2018 - Current
- Generated 100+ business and personal income tax returns, which resulted in 10% performance increase
- Prepared and filed payroll and tax reports for clients
- Maintained bookkeeping records by working closely with clients to reconcile bank statements, maintaining depreciation schedules, making corrective journal entries, and preparing financial statements for review
- Completed year end 1099 and W-2s for multiple companies
- Collaborated with my supervisor in preparing business formation and dissolution
Health Care Provider
Associates Health, Inc.
Houston, TX
05.2016 - 03.2018
- Prescription Medication Management
- Help with Personal Hygiene and Care
- Home Maintenance and Housekeeping
- Assist with Meals and Cooking
- Running Errands
- Monitor changes in health conditions
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Increased patient engagement through educational initiatives, empowering individuals to take an active role in their health management.
Customer Service Representative
AIG
Houston, TX
11.2015 - 04.2017
- Communicated daily with agents and clients in high volume call center regards to claims, policy information and payments
- Addressed and resolved client’s complaints empathetically and professionally
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
Houston, TX
03.2014 - 04.2015
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal and customer service team sales targets and call handling quotas
- Keep records of customer interactions
- Provide knowledgeable answers to questions about product, pricing, availability
- Calm angry customer by listening to their complaints, and forward their request to appropriate channels for resolution, ensuring customer satisfaction
Education
Associate of Science -
Lone Star College
Houston, TX05-2026
High School Diploma -
Klein Forest High School
Houston, TX05.2013
Skills
- Time management
- Attention to detail
- Team player
- Call Center
- Customer Service
- Tax Experience
- Word Processing
- Kronos
- QuickBooks
- Office Management
- Microsoft Outlook
- Human Resource
Timeline
Barista
Starbucks
05.2023 - Current
Customer Experience Specialist
Percepta
01.2021 - 03.2023
Tax Preparer/Bookkeeper/Payroll Clerk
A Count Financial
03.2018 - Current
Health Care Provider
Associates Health, Inc.
05.2016 - 03.2018
Customer Service Representative
AIG
11.2015 - 04.2017
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
03.2014 - 04.2015
Associate of Science -
Lone Star College
High School Diploma -
Klein Forest High School