Sade Harris
Virginia Beach,VA
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Remote Sales Coordinator
The Junk Uncles
Virginia Beach, Virginia
06.2023 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
- Generated leads through cold calling, networking, referrals and other methods.
Customer Service Representative
The Junk Uncles
Virginia Beach, Virginia
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY06-2022
Skills
- Goals and performance
- Time management and self discipline
- Customer engagement and support
- Content writing and editing
- Collaboration tools ( Trello, slack, zoom)
- Project management
- Time management
- Tech proficiency
- Organization
- Microsoft, Word efficiency
- Strong enthusiasm
- Sales strategy development
- CRM proficiency
- Beauty product demonstration
Timeline
Remote Sales Coordinator
The Junk Uncles
06.2023 - Current
Customer Service Representative
The Junk Uncles
06.2022 - Current
High School Diploma -
Amsterdam High School