Knowledgeable Case Manager experienced in coordinating care for high-risk individuals. Proactive and resourceful with a strong knowledge of community resources. Strong communicator with a passion for helping others.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Northside MVP Cure Violence
03.2023 - Current
Managed a private practice of fifteen participants per week
Performed participant's assessment and developed treatment plans
Communicate with participants, build rapport and long-term relationships, and achieve goals
Documented participant's progress in a confidential file
Provide participants with recommendations for community resources
Transport participants to appointments/events.
Outreach worker
Bridges to the Cure
08.2020 - 11.2022
Managed caseload of fifteen clients weekly
Assessed client's risk factors
Formulated a client-focused action plan
Documented client progress
Assisted client with obtaining community-based resources.
Assistant Store Manager
AutoZone
10.2010 - 08.2020
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Commercial Sales Manager
Pep Boys
01.2016 - 05.2020
Developed and facilitated above-standard training for ten employees
Assisted brand manager in partnering with corporate office personnel to increase sales and promote merchandise to expand the market
Interview and hire
Payroll completion
Identify the training needs of staff
Cash Handling and deposits
Keyholder.
Education
GED -
Florida State Community College
12.2006
Skills
Analytical person
Leadership
Empathy
Excellent communicator and listener
Meticulous
Networker
Case Management
Community Outreach
Client Advocacy
Referral Coordination
Individualized Counseling
Group Therapy
Certification
Heartsaver Bloodborne Pathogen, 03/01/23, American Heart Association
CPR, 03/01/23, American Heart Association
Trauma Informed Care, 06/01/23, C.O.R.E
Mental Health First Aid, 02/01/22, National Council for Behavioral Health
Certified Recovery Peer Specialist, 10/01/23, Peer Support Coalition of Florida
Medical Assistant Level 3 at Northside Duluth Breast Specialist (Northside Duluth Hospital)Medical Assistant Level 3 at Northside Duluth Breast Specialist (Northside Duluth Hospital)