Joey Edwards
Ellijay,Georgia
Summary
Results-driven Assistant General Manager with expertise in recruiting, customer service, and financial management. Enhances operational efficiency and staff performance, fostering high productivity and morale. Experienced in performance management, employee training, and food safety compliance, ensuring exceptional guest satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant General Manager
Popeye's Louisiana Chicken
Roswell, Cumming, and Alpharetta, Georgia
02.2019 - 09.2023
- Promotes Company Mission, Vision, and Core Values.
- Willingly assist others without being asked.
- Prepares and interprets financial and operational reports and schedules, analyzes data, and develops solutions to ensure operating goals are achieved.
- Assists the Restaurant Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment.
- Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result.
- Develops and coaches' hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards.
- Works with the Restaurant Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards.
- Reported employee relations issues and brand standard deviations to the Restaurant Manager; recommended corrections and participated in executing solutions.
- Works with the Restaurant Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments.
- Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts.
- Monitors that proper security procedures are in place to protect employees, guests, and company assets.
- Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.
- Works to create and maintain an enjoyable and respectful environment for our guests and employees.
- Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations.
- Follows management cash handling, inventory, and other operational procedures.
- Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.
- Maintains & implements a strong commitment to guest satisfaction.
- Maintained all hourly personnel files in accordance with federal, state, and local law.
- Completes all other tasks and duties as assigned.
- Place orders, assess inventory, and organize stores.
- Maintain the facility, including assigning staff to clean and conduct preventative maintenance.
- Balanced cash receipts daily to ensure accurate financial reporting.
- Provided hygienic, safe food that meets branding and company standards.
Assistant General Manager
Dunkin' Donuts
10.2015 - 05.2020
- Working directly with the store manager to meet store sales goals.
- Addressing customer concerns quickly and efficiently
- Ensuring all employees are adhering to company food safety standards.
- Managing register cash positions and conducting bank deposits
- Sorted and stored truck deliveries in designated areas. and ordering product shipments
Education
Master of Science - Legal Studies
Purdue University Global
West Lafayette, IN 01.2024 - 01.2025
Bachelor of Arts - Interdisciplinary Studies
Reinhardt University
Waleska, GA 08.2015 - 05.2020
Skills
- Performance management
- Employee training
- Food safety compliance
- Inventory management
- Team building
- Scheduling coordination
- Tech-savvy: point-of-sales
- Customer service
- Public speaking
- Multi-tasking
- Demanding environment
- Analytical Person
- Service Oriented
Certification
Certified Zumba instructor, Zumba Sentao, 06/2014 - 05/2020
Community Service
- Gilmer County Food Pantry, Volunteer
- Pleasant Grove Baptist Church, Food Distribution Volunteer for community in Gilmer
Awards
- Driscoll Award for Convocation of Scholars, Reinhardt University, 04/2016
- Honor's certificate for Honor's program at Reinhardt University, 09/2017
Activities
- RU Math Tournament, volunteered for organizing event.
- Presented a speech at the RU Convocation of Artists and Scholars.
Timeline
Master of Science - Legal Studies
Purdue University Global
01.2024 - 01.2025
Assistant General Manager
Popeye's Louisiana Chicken
02.2019 - 09.2023
Assistant General Manager
Dunkin' Donuts
10.2015 - 05.2020
Bachelor of Arts - Interdisciplinary Studies
Reinhardt University
08.2015 - 05.2020