Sade Mason
Morrow,GA
Summary
Experienced healthcare professional with strong background in processing and managing medical claims. Skilled in analyzing complex data, ensuring compliance with regulations, and resolving claims efficiently. Known for collaborative approach and adaptability, consistently delivering results in dynamic environment. Reliable team player with expertise in medical billing software, HIPAA regulations, and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Claims Specialist
UMR
Atlanta Ga
07.2023 - Current
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Submitted electronic/paper claims documentation for timely filing.
- Enhanced team productivity by providing training sessions on claim processing software and regulatory updates.
Hybrid Member Service Agent
Delta Community Credit Union
Atlanta, GA
05.2022 - 03.2023
- Provide superior service to members and guest members, educate on bank technology, identify financial needs, process loan applications, maintain account security, and assist management with operational duties.
- Collaborated with other departments to resolve complex member situations, ensuring a seamless experience for the customer.
- Exceeded monthly sales targets regularly by effectively promoting relevant products and services based on individual member needs.
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
- Resolved member issues efficiently, utilizing strong problem-solving skills and comprehensive knowledge of company policies.
Customer Service Representative
AT&T
Atlanta, GA
05.2020 - 02.2022
- Maintain knowledge of ATT products, respond to customer queries, enhance customer retention, handle service orders, and resolve customer concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cash Office Coordinator
HomeGoods
Atlanta, GA
08.2020 - 08.2021
- Support store management with administrative functions, perform cash office tasks, promote credit programs, and reconcile payments.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Customer Service Representative
Department of Revenue
Atlanta, GA
03.2019 - 05.2020
- Kept records of customer complaints, process tax returns, advise taxpayers, and handle outbound calls.
Customer Service Representative
Pull-A-Part, LLC
10.2018 - 03.2019
- Provide sales support, handle customer inquiries, and deliver professional customer service.
Data Entry/Customer Service
United Healthcare
06.2016 - 07.2017
- Process provider information, make outbound calls, review documentation, and maintain communication with management.
Education
Associate in Marketing -
Clayton State University
Skills
- Data Entry
- Outlook
- Medical Terminology
- Organizational Skills
- Excel
- Filing
- Time Management
- Sales Support
- CRM software
- Customer service
- Negotiation
- Data Analysis
- Business Development
- Pricing
- Analytics
- Accounting
- Microsoft Office
- Cash handling
- Financial services
- Marketing
- Sales
- Banking
- Salesforce
- Cold Calling
- Presentation Skills
- Debits & credits
- Fraud
- Loan processing
- Loan origination
- Cash management
- Microsoft Excel
- Bank Secrecy Act
- Billing
- Business processes
- Call center
- Handle cash
- Credit
- Resolve customer complaints
- Delivery
- Financial
- Inventory
- Money
- Powerpoint
- Word
- Processes
- Quality
- Recording
- Script
- Tax
- Phone
Certification
Driver's License
Timeline
Medical Claims Specialist
UMR
07.2023 - Current
Hybrid Member Service Agent
Delta Community Credit Union
05.2022 - 03.2023
Cash Office Coordinator
HomeGoods
08.2020 - 08.2021
Customer Service Representative
AT&T
05.2020 - 02.2022
Customer Service Representative
Department of Revenue
03.2019 - 05.2020
Customer Service Representative
Pull-A-Part, LLC
10.2018 - 03.2019
Data Entry/Customer Service
United Healthcare
06.2016 - 07.2017
Associate in Marketing -
Clayton State University