Sade Mebane
Greenville,SC
Summary
Recent graduate of John Jay College of Criminal Justice with a Bachelor of Arts in Criminal Justice and a minor in Computer Forensics and Data Analysis. Client-focused professional with experience supporting individuals through complex processes, resolving concerns, managing sensitive information, and delivering exceptional customer experiences. Combines strong analytical thinking with a passion for emerging technologies, AI-assisted research, data analysis, and process improvement. Recognized for excellent communication skills, attention to detail, organization, and the ability to quickly learn new systems and technologies. Proven ability to manage multiple priorities, meet deadlines, maintain compliance standards, and build positive relationships while providing high-quality customer support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations and Client Services Manager
SMART SHIP SOLUTIONS
Greer, SC
01.2025 - Current
- Lead digital marketing initiatives to increase customer engagement, brand visibility, and community awareness.
- Develop and manage social media campaigns, promotional content, and customer communications across multiple platforms.
- Analyze customer behavior, engagement trends, and campaign performance to support data-driven business decisions.
- Utilize AI-powered tools and technology platforms to improve efficiency, content development, research, and workflow management.
- Coordinate multiple projects simultaneously while maintaining deadlines and business priorities.
- Support customer-facing operations by resolving inquiries, addressing concerns, and ensuring a positive customer experience.
- Create reports, maintain records, and track performance metrics to support organizational goals.
- Collaborate with leadership to identify opportunities for process improvements and operational efficiency.
Client Advocate
CROWN BONDING
Greer, SC
01.2025 - 01.2026
- Served as a trusted resource for clients navigating the bail bond process, providing guidance, support, and clear communication throughout each stage.
- Managed sensitive client information while maintaining confidentiality, accuracy, and compliance with company policies and legal requirements.
- Coordinated documentation, payment arrangements, scheduling, and follow-up communications.
- Assisted clients in understanding contractual obligations, deadlines, and required documentation.
- Resolved client concerns professionally and efficiently while maintaining a high standard of service.
- Maintained detailed records and case documentation with exceptional attention to accuracy and detail.
- Demonstrated empathy, active listening, and problem-solving skills when supporting clients during challenging situations.
- Successfully managed multiple client cases simultaneously while meeting organizational expectations and service standards.
Education
Bachelor of Science - Criminal Justice, Computer Forensics and Data Analysis
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
New York, NY05.2025
Skills
- Customer Success & Client Advocacy
- AI-Assisted Research & Productivity Tools
- Data Analysis & Information Management
- Customer Experience & Retention
- Escalation Resolution
- SLA & Performance Metric Adherence
- Technical Troubleshooting
- Documentation & Record Management
- Critical Thinking & Problem Solving
- Quality Assurance
- Cross-Functional Collaboration
- Time Management & Organization
- Written & Verbal Communication
- Confidential Information Handling
- AI-Assisted Research Tools
- Computer Forensics Fundamentals
- Data Validation & Quality Assurance
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Workspace
- Customer Relationship Management
- Service Level Agreement (SLA) Compliance
- Customer Education & Support
- Conflict Resolution
Certification
- South Carolina Notary Public
- Valid Driver's License
Community Service
SUMMER YOUTH EMPLOYMENT PROGRAM, Community Services & Youth Support, 2016, 2019, Participated in community improvement initiatives, including neighborhood beautification and community garden projects., Assisted with youth programs and childcare activities focused on education, engagement, and safety., Developed strong teamwork, leadership, communication, and customer service skills through direct community involvement., Demonstrated reliability, accountability, and professionalism through consistent attendance and performance.
LICENSES & CERTIFICATIONS DETAILS
- South Carolina Notary Public: Authorized to witness signatures, verify identity, administer oaths, and certify legal documents in accordance with state law.
- Valid Driver's License: Clean Driving Record
HONORS & AWARDS
Dean's List – John Jay College of Criminal Justice (2023), AP Scholar Award, Certificate of Academic Excellence – English Language Arts, Certificate of Academic Excellence – Mathematics, Certificate of Academic Excellence – Science, Certificate of Academic Excellence – Computer Science, Principal Honor Roll, Perfect Attendance Recognition
Timeline
Operations and Client Services Manager
SMART SHIP SOLUTIONS
01.2025 - Current
Client Advocate
CROWN BONDING
01.2025 - 01.2026
Bachelor of Science - Criminal Justice, Computer Forensics and Data Analysis
JOHN JAY COLLEGE OF CRIMINAL JUSTICE