Sade Wilkes
Houston,TX
Summary
Experienced Bodily Injury Claims Adjuster with extensive experience in handling bodily injury claims, conducting thorough investigations, and negotiating settlements. Possess strong analytical skills for determining liability, evaluating injuries, and quantifying damages. Noted for ability to maintain rapport with all parties involved in claim while effectively managing multiple cases. Have consistently contributed to reducing company costs through effective claim resolution strategies.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Data Processing Specialist
Farmers Insurance
06.2022 - Current
- Processed large volumes of data efficiently and accurately for insurance claims.
- Collaborated with teams to streamline data entry procedures and improve accuracy.
- Ensured compliance with relevant industry standards while performing various tasks related to Data Processing Specialists role.
- Identified discrepancies in data sets and developed strategies to resolve issues.
- Identified areas of improvement in existing processes and proposed solutions accordingly.
First Notice Of Loss Data Processing Specialist
Allstate
02.2021 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Processed large volumes of data using advanced software tools and systems.
- Ensured data accuracy by conducting thorough reviews and validations.
- Collaborated with teams to streamline data entry procedures and improve efficiency.
First Notice of Loss Processing Specialist
Liberty Mutual
07.2019 - 12.2020
- Reviewed documentation for compliance with company policies and regulations.
- Collaborated with team members to troubleshoot and resolve processing issues.
- Assisted in training new staff on processing systems and procedures.
- Entered data into databases accurately and efficiently.
- Reviewed documents for completeness and accuracy before entry.
- Maintained organized filing systems for easy access to records.
Enterprise Customer Care Technician
Comcast Business
09.2018 - 06.2019
- Answered 50-60 inbound calls daily.
- Assisted small to medium sized business customers with resolving technical issues with services.
- Contacted customers to follow up with additional technical questions and concerns.
Customer Service Rep II
Aldi Corporate Office
09.2014 - 09.2018
- Answer 50-60 inbound calls daily and 15 customer emails per hour.
- Worked closely with District Managers nationwide to resolve customer issues.
- Contacted customers to follow up with questions and concerns regarding Aldi products.
- Coached level one customer service agents on how to manage difficult customers.
Education
Bachelor of Science - General Studies
Lone Star College
Houston, TX 08.2023 - 10.2025
Skills
- Ability to work accurately
- Ability to work promptly
- Ability to work with minimal supervision
- Prompt communication
- Professional communication
- Phone communication
- Text message communication
- Email communication
- Customer service
- Time management
- Negotiation techniques
- Claims processing
- Effective communication
- Problem resolution
- Attention to detail
Certification
Casualty Claims Adjuster License, Texas
Timeline
Bachelor of Science - General Studies
Lone Star College
08.2023 - 10.2025
Data Processing Specialist
Farmers Insurance
06.2022 - Current
First Notice Of Loss Data Processing Specialist
Allstate
02.2021 - 05.2022
First Notice of Loss Processing Specialist
Liberty Mutual
07.2019 - 12.2020
Enterprise Customer Care Technician
Comcast Business
09.2018 - 06.2019
Customer Service Rep II
Aldi Corporate Office
09.2014 - 09.2018