Sade Roberson
Revenue Manager
Las Vegas,NV
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Summary
Objective Hospitality leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.
Overview
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Technical Support Agent
Concentrix
Bloomington, IN
03.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Revenue Manager | Night Auditor
Fourwinds Lakeside Inn By Best Western
Bloomington, IN
06.2019 - 03.2021
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Produced 50% of reports outlining financial data to assist management with making strategic plans and operational decisions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Guest Service Agent
French Lick Resort
West Baden, IN
05.2017 - 01.2018
- Streamlined check-in process to decrease wait times by over 5 minutes and increase customer satisfaction.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Took reservations over phone and through email, recording guest information in LMS and verifying details.
- Oversaw fast-paced front desk operations at a busy lodging facility with as many as 250 nightly guests.
Education
Bachelor of Science - Tourism, Hospitality, And Event Management
06.2015 - 07.2019
Skills
Desktop support
Data recovery
Microsoft Office Specialist (MOS) Expert
Daily transactions review
Bookkeeping
Telephone etiquette
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Microsoft Excel, Microsoft Office - 01.2021
Timeline
Technical Support Agent - Concentrix
03.2021 - Current
Revenue Manager | Night Auditor - Fourwinds Lakeside Inn By Best Western
06.2019 - 03.2021
Guest Service Agent - French Lick Resort
05.2017 - 01.2018
Indiana University Bloomington - Bachelor of Science, Tourism, Hospitality, And Event Management
06.2015 - 07.2019