SADEIKA N. DAWKINS
Wells Fargo
Salt Lake,UT
1
Language
11
years of professional experience
Diligent customer service professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Known for strong focus on team collaboration and achieving positive outcomes. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Customer Service Representative
1 Year 1 Month- Utilized CRM software to track interactions, maintain accurate records, and enhance service delivery.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk/Night Auditor
3 Months- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Balanced hotel accounts and resolved discrepancies.
- Monitored hotel's budget and financial records.
Front Desk
1 Year 6 Months- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Counts cash at the start and end of each shift
- Process invoices, post checks to vendors and distribute employee checks
- Investigate and resolve out-of-balance accounts
- Reconcile accounts
- Handling end-of-day bookkeeping, auditing and account reconciliation
Guest Service Worker, Concierge
3 Months- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Consistently met performance metrics in areas such as reservation accuracy, call handling time, and customer satisfaction scores.
- Implemented upselling strategies to increase revenue from room upgrades, spa services, and dining options.
- Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
Foods And Beverage Supervisor
1 Year 3 Months- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Receptionist/Front Desk
2 Years 9 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with gueststhrough email, telephone, or postal mail.
Junior Accountant
2 Years 7 Months- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into the system using QuickBooks.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Teller
9 Months- Executed active listening techniques to ensure accurate and efficient processing of customer’s everyday transactions(withdrawal, deposits, transfer,etc).
- Delivered exceptional customer service by promptly resolving inquiries and addressing account issues.
- Embraced new technologies and tools to enhance customer service efficiency.
- Promoted a welcoming atmosphere in the branch by utilizing our 3 of 3, welcoming customers to the branch, name usage and thanking them for their businesses.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by consistently providing efficient and accurate transaction processing.
- Asking meaningful questions, connecting and personalizing to better understand customer needs so that they can be provided with the right products and services.
Consultant/ Customer Service Representative
10 Months- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed complex customer interactions, facilitating effective communication between departments.
- Resolved customer inquiries through multiple channels, ensuring satisfaction and loyalty.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
- Educated customers on product features and services, fostering informed decision-making and loyalty.
- Analyzed feedback trends to identify areas for improvement, leading to enhanced service protocols.
Education
Bachelor of Science - Accounting
- Relevant Coursework: Financial Accounting 1 &2 & International Business Management
Skills
Attentive to details
Easily adaptable
Decisiveness under pressure
Superior listening and interpersonal skills/Active listening
Creativity
Ability to work independently as well as collaboratively
Problem-solving
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Relationship building and management
Goal-oriented focus
Reliable
Honest and dependable
Languages
English
Full Professional
Timeline
Teller
Wells Fargo
11.2025 - CurrentRead More
Customer Service Representative
Conduent
09.2024 - 10.2025Read More
Front Desk/Night Auditor
Element Hotel
08.2024 - 11.2024Read More
Guest Service Worker, Concierge
Grand Summit
01.2024 - 04.2024Read More
Front Desk
Springhill Suites by Marriott
05.2023 - 11.2024Read More
Foods And Beverage Supervisor
ValleyFair
06.2020 - 09.2021Read More
Receptionist/Front Desk
Hotel Versailles
08.2017 - 05.2020Read More
Consultant/ Customer Service Representative
Sutherland Global Services
10.2016 - 08.2017Read More
Junior Accountant
Ingram and Ingram Accounting Services
01.2016 - 08.2018Read More
University of The West Indies Mona
Bachelor of Science from Accounting
Read More