Sadhya Khan
Schenectady,USA
Summary
I am an experienced community professional with a strong track record in resource coordination and program management. I am known for effective team collaboration and adaptability in changing environments, consistently delivering impactful results. I am skilled conflict resolution, and strategic planning, with focus on fostering community growth and support. I am recognized for reliability, flexibility, and results-driven approach. I am proactive and goal-oriented with good time management and problem-solving skills. I am reliablw and adaptable, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Community Resource Coordinator
Centene
Latham, NY
12.2022 - Current
- Enhanced program delivery through meticulous tracking of key performance indicators.
- Documented and maintained community resources to align with health plan standards.
- Works with Care management team on escalating community source resource request and inquiries to management and identifying member community support
- Provides support to the clinical team of nurses and social workers with activities, including outreach, community education, evidence based guidance and member support.
- Offers continuous assistance to members for accessing community and care resources efficiently.
Assistant Program Director
Queens Community House
Jamaica, NY
08.2021 - 12.2022
- Upheld QCH’s mission to provide students and families with tools to enrich their lives and build healthy, inclusive communities.
- Received, directed, and assisted members, staff members, and visitors; answered inquiries and provide program information to our communities.
- Coordinated training sessions for staff, improving service delivery and operational efficiency.
- Analyzed program data to inform strategic decision-making and enhance overall impact on the community.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and creating personalized development plans.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Revised policies and developed and implemented training programs to increase productivity of organization.
Medical Assistant Externship
Dr. Lawrence Rosman
Forest Hills, NY
04.2022 - 11.2022
- Facilitated communication, maintained appointment bookings and ensured a positive patient experience.
- Collected comprehensive medical histories from patients.
- Collected and prepared specimens for laboratory analysis.
- Managed patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Coordinated scheduling for patients and healthcare providers, optimizing clinic workflow and reducing wait times.
- Implemented electronic health record systems to streamline documentation and improve data accuracy across the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Administrative Assistant
Queens Community House
Jamaica, NY
09.2019 - 08.2021
- Supported health and safety by tracking and communicating maintenance requests or reported issues to appropriate contacts and contractors.
- Trained new staff on office procedures, fostering a culture of teamwork and support.
- Implemented digital tools for task management, enhancing project tracking and accountability.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor In Business Administration & Management -
Plaza College
NYA.A.S. Degree - Medical Assisting
Plaza College
Forest Hills, NY01.2022
Skills
- Organization skills
- Time management
- Data entry
- Customer/Client relations
- Detail oriented
- Business analysis/ data analysis
- Verbal and written communication
- Community engagement
- Teamwork and collaboration
- Problem-solving
- Reliability
- Effective communication
- Adaptability and flexibility
- Written and verbal communication
- Decision-making & Analytical thinking
- Administrative management
- Proficient in Microsoft Word, Excel, PowerPoint
Timeline
Community Resource Coordinator
Centene
12.2022 - Current
Medical Assistant Externship
Dr. Lawrence Rosman
04.2022 - 11.2022
Assistant Program Director
Queens Community House
08.2021 - 12.2022
Administrative Assistant
Queens Community House
09.2019 - 08.2021
A.A.S. Degree - Medical Assisting
Plaza College
Bachelor In Business Administration & Management -
Plaza College