Cindy Averbeck
West Salem,WI
Summary
Experienced social worker with over 20 years of experience in case management. Excellent reputation in human services field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Community Resource Coordinator
Inclusa
Viroqua, Wi.
10.2011 - Current
- Utilizing Trauma Informed Care provide case management. On-going direct work with individual clients to develop Member Centered Plans to best meet their immediate and long term goals, needs and desires.
- Work proactively with individuals to assist with issues such as housing retention, food insecurities, medical needs and maneuvering state systems. Work with a variety of natural and paid supports and programming.
- Assess individual client's needs, desires and barriers for specific programs and benefits. Make referrals if client desires and is appropriate.
- Communicate with all member's of Interdisciplinary Team on an on-going basis to best assist individual clients.
- Follow state/DHS standards and mandates, meet deadlines set.
- Model effective communication, problem solving techniques with at risk, marginalized populations by growing trusting relationships with open, non-judgemental dialogue and trusted follow through.
- Explain complex rules, documents and other bureaucratic procedures to clients and families.
- Proactively work with individuals to build vibrant, inclusive long term care management relationships through earned trust and accessibility.
- Refer clients to appropriate team members, community agencies and organizations to meet their needs.
- Carry out day-to-day duties accurately and efficiently.
- Maintain energy and enthusiasm in fast-paced environment.
- Use Microsoft Word, TEAMS, fax and other software tools to create documents and other communications.
Substitute Teacher, K-12
West Salem School District
West Salem, WI
09.2006 - 10.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Provided instruction and support to Developmentally Delayed and Emotionally Disturbed students at all levels K-12.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
Parent Education Specialist
PATH Wisconsin
La Crosse , WI
12.2002 - 09.2006
- Monitored at risk families and children in need of protection and services in their homes. Documented and reported concerns to county Child Protection Services social worker.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Educated clients on parents roles with focus on skill development and child safety through nurturing parenting techniques/skills.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Child Protection On- Going Case Manager
Monroe County Human Services
Sparta , WI
01.1994 - 01.2000
- Completed Child Protection intake and investigations.
- Completed on-going case management for at risk families and children in need of protection and services.
- Created court reports and actively attended court hearings to update judge on progress and barriers.
- Worked to uphold court report through active involvement with children and families. Held frequent meetings, monitoring contacts, and reviewing information on an on-going basis. Administered court ordered urinalysis. Reported concerns to judge as necessary.
- Attended proceedings and provided updates to judge. Testified at reunification, permanent or temporary placement cases as well as Termination of Parental Rights hearings.
- Acted as advocate for children in court settings including termination of parental rights hearings.
- Worked closely with state adoption agencies, attorneys and community programs to best advocate for families and at risk children.
- Worked closely with county and state foster care coordinators to locate best possible placement for children
- Educated families in program resources.
- Completed regular visitations to check on children, families and home environments. Checked with newly placed children frequently to support comprehensive success and assimilation.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Education
Elementary Ed.
Southwest State University
Marshall, MNPsychology
University Wisconsin La Crosse
La Crosse, WIBachelor of Science - Social Work
Winona State University
Winona, MN01.1994
Skills
- Certified Social Worker
- Translate client needs into action
- Empathetic conflict management skills
- Active listening skills
- Advocate for client driven solutions
- Ethically driven case management to support client autonomy
- Relationship driven
- Exceptional written and verbal communication skills
Timeline
Community Resource Coordinator
Inclusa
10.2011 - Current
Substitute Teacher, K-12
West Salem School District
09.2006 - 10.2011
Parent Education Specialist
PATH Wisconsin
12.2002 - 09.2006
Child Protection On- Going Case Manager
Monroe County Human Services
01.1994 - 01.2000
Elementary Ed.
Southwest State University
Psychology
University Wisconsin La Crosse
Bachelor of Science - Social Work
Winona State University