Summary
Overview
Work History
Education
Skills
Languages
DEAR HIRING MANAGER,
Timeline
Generic

Sadia Aguilar

Grand Rapids

Summary

Bilingual in English and Spanish, I excel in customer service and compliance training, consistently exceeding service goals while ensuring adherence to quality standards. Adept at visual inspections and effective communication. Always willing to Improve and challenge myself because there is always a better version of you ready to give it all

Overview

4
4
years of professional experience

Work History

Inspector

Oliver Healthcare Packaging
Grand Rapids
09.2024 - Current
  • Maintained accurate records of all tests conducted during the inspection process.
  • Documented all inspection results accurately in accordance with established guidelines.
  • Monitored production processes to detect deviations from specifications or standards.
  • Adjusted and monitored production processes or equipment for quality and productivity.
  • Compiled reports outlining findings from each inspection performed.
  • Selected samples for use as test models.
  • Generated detailed reports outlining inspection and testing results.

Bilingual Customer Service Representative

Xtend inc
Cascade
02.2021 - 08.2024
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.

Education

High School Diploma -

Clintondale High School
Michigan Center, MI
06-2021

Skills

  • Evidence collection
  • Product testing
  • Compliance training
  • Paperwork evaluations
  • Visual inspections
  • Clean driving record
  • Inspection reporting
  • Inspection protocols

Languages

Spanish
Professional
English
Professional

DEAR HIRING MANAGER,

I am interested in an opportunity to become a part of your company. In today's customer service-oriented society,timely,friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting our valued customers. My experience in customer service has taught me how to meet and exceed each customers expectation I have assisted majority if not all type of customers. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of business through there loyal patrons is of the upmost important in every company.

I look forward hearing from you soon.

Sincerely,

 SADIA AGUILAR

Timeline

Inspector

Oliver Healthcare Packaging
09.2024 - Current

Bilingual Customer Service Representative

Xtend inc
02.2021 - 08.2024

High School Diploma -

Clintondale High School

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Sadia Aguilar