Sadia Rashid
Ottawa,ON
Summary
Results-driven banking professional with over 7 years of experience in financial services, specializing in personal banking, risk management, and client relationship development. Proven track record of exceeding sales targets, managing client portfolios, and providing comprehensive financial solutions while ensuring regulatory compliance.
Overview
10
10
years of professional experience
Work History
Licensed Personal Banker
BMO Bank Of Montreal
Ottawa, ON
05.2021 - Current
- Exceeded business growth targets by 122% through proactive client outreach and relationship-building within the community.
- Analyzed customer credit data and financial information to provide tailored financial solutions aligned with customer needs.
- Implemented a risk management framework, resulting in a 65% risk reduction while maintaining portfolio quality and yield guidelines.
- Partnered with loan officers and financial advisors to deliver comprehensive financial solutions.
- Maintained strict compliance with banking regulations and privacy requirements, increasing client loyalty by 80%.
- Led client financial reviews and provided recommendations for wealth management, lending, and investment products.
Personal Banker Associate
BMO Bank Of Montreal
Ottawa, ON
01.2020 - 04.2021
- Developed and executed successful cross-selling strategies for retail banking products and digital solutions.
- Conducted thorough reviews of flagged transactions and potential suspicious activities.
- Created detailed fraud investigation reports while maintaining customer confidentiality.
- Enhanced customer experience through education on digital banking solutions, and self-service channels.
Customer Service Representative
BMO Bank of Montreal
Ottawa, ON
10.2016 - 12.2019
- Resolved complex customer issues while maintaining high service standards.
- Improved customer service response times, and reduced complaint ratios.
- Collaborated with cross-functional teams to enhance product and service offerings.
- Maintained up-to-date knowledge of banking products, promotions, and security practices.
Counter Manager
Sears Canada
Ottawa, ON
01.2016 - 10.2017
- Built staff teams, directed team leadership and monitored team processes and performance.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Oversaw hiring, training and dismissal of company staff members.
- Attracted new clients through brand promotion and sales marketing practices.
Credit Champion
Sears Canada
Ottawa, ON
03.2015 - 01.2016
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Devised and managed creative plans for company branding and product launches.
- Mentored marketing personnel on best practices and protocols to maximize productivity.
- Drove improvements to market awareness and penetration with engaging and effective collateral..
Customer Service Manager
Sears Canada
Ottawa, ON
08.2014 - 03.2015
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Evaluated employee job performance and motivated staff to improve productivity.
- Conducted training and offered staff development opportunities to decrease process lags.
Education
Lending Specialist Certificate
BMO Financial Group
Toronto, ON06-2021
Investment Funds in Canada Certificate
Canadian Security Institute
01-2021
Chartered Certified Accountant (Part 1)
Oxford University, London
London, Uk08-2009
Standard First Aid & CPR/AED Level C
Canadian Red Cross
Advanced Diploma - Computer Programming And Analysis
Algonquin College
OttawaSkills
- Customer Relationship Management
- Financial Advisory Services
- Risk Management & Compliance
- Credit Analysis & Lending
- Sales target achievement
- Cross-selling and referrals
- Market Analysis
- Team collaboration
Affiliations
- Regular participant in local community fundraising events and charitable initiatives in the Ottawa region
- Active volunteer at neighborhood food bank distribution events
- Participate in local cultural festivals and diversity celebrations
- Support financial literacy workshops at community centers
- Engaged in community business networking events and professional groups in the Greater Ottawa region
- Demonstrated commitment to social responsibility through participation in local community development initiatives
Professional Development
- Comprehensive knowledge of retail banking products and services
- Expertise in mortgage lending and credit assessment
- Proficient in risk management and regulatory compliance
- Strong background in digital banking solutions
Timeline
Licensed Personal Banker
BMO Bank Of Montreal
05.2021 - Current
Personal Banker Associate
BMO Bank Of Montreal
01.2020 - 04.2021
Customer Service Representative
BMO Bank of Montreal
10.2016 - 12.2019
Counter Manager
Sears Canada
01.2016 - 10.2017
Credit Champion
Sears Canada
03.2015 - 01.2016
Customer Service Manager
Sears Canada
08.2014 - 03.2015
Lending Specialist Certificate
BMO Financial Group
Investment Funds in Canada Certificate
Canadian Security Institute
Chartered Certified Accountant (Part 1)
Oxford University, London
Standard First Aid & CPR/AED Level C
Canadian Red Cross
Advanced Diploma - Computer Programming And Analysis
Algonquin College
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