Kathryn Deters
Aurora,IN
Summary
Licensed banking professional with a strong foundation in financial services and client relationship management. Holds active Series 6, 63, and 65 licenses, as well as a Life and Health Insurance License in Indiana. Proven track record of delivering personalized financial solutions, deepening client relationships, and exceeding performance goals. Adept at identifying client needs, cross-selling financial products, and providing exceptional service to high-net-worth individuals. Seeking to leverage expertise and client-centric approach in a Preferred Relationship Manager role to drive growth and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Personal Banker
Fifth Third Bank
Batesville, IN
08.2021 - Current
- Top performer amongst peers year over year.
- Presidents circle award recipient 2023, earning top 5 position for role for year end results by continually increasing performance metrics across 9 areas of eligibility.
- Completed the Licensing program while maintaining a scorecard placement in the top 10% of my peer group.
- Grew book of business revenue over company goal year over year through relationship building and education of my clients.
- Leader in my peer group for lending and One Bank partnerships year after year.
- Collaborated with team members to achieve branch targets and goals through engagement and encouragement.
- Conducted financial reviews with clients, identifying opportunities for product upgrades or additional services, resulting to increased revenue as well as business and preferred households.
- Enhanced branch reputation through active participation in community events and outreach programs such as career day at South Dearborn Middle School
- Assisted in leading branch operations by coordination with FCM resulting in increased engagement among peers.
- Led training sessions for new hires, ensuring a thorough understanding of bank procedures and excellent customer service skills.
Personal Banker
Citibank
Florence Ky
08.2019 - 08.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Training Store Manager
Starbucks
10.2013 - 08.2019
- Worked through development plans with subordinates to successfully promote 10+ partners to higher roles.
- Achieved an average flow through of 53% over a time span of several years through cost control measures and effective training.
- Achieved a comp sales of +10.7% or higher on 22/24 quarters.
- Trained incoming external hires, including a regional director and district manager, in addition to 15+ internal promotes to store manager
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Established and exceeded organizational performance and individual performance goals.
General Manager
Wendys International Inc.
06.2004 - 10.2013
- Developed 10+ internal candidates for general management promotion opportunities.
- Oversaw average staff of 28+ by training, mentoring, development and accountability
- Reduced labor cost from well over 30% to 15% at a special circumstance inner city location, through revamping training and effectiveness with staff.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Improved productivity metrics by 15% through sales forecasting, resource allocation and managing scheduled labor.
- Instructor for WMI ( Wendy's management institute), taught material and ensured participants could pass serve safe and other exams necessary for management.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Education
Some College (No Degree) - Business Administration And Management
University of Cincinnati
CincinnatiHigh School Diploma -
Ross High School
Ross04-2005
Skills
- Client relationship management
- Cross Selling and Upselling Strategies
- Interpersonal communication skills
- Goal Oriented Performance Execution
- Team management
- Business operations
- Operational improvement
Certification
- FINRA Series 6 – Investment Company and Variable Contracts Products Representative
Issued by FINRA – Active - FINRA Series 63 – Uniform Securities Agent State Law Exam
Issued by NASAA/FINRA – Active - FINRA Series 65 – Uniform Investment Adviser Law Exam
Issued by NASAA – Active - Life and Health Insurance License
State of Indiana – Active
Timeline
Licensed Personal Banker
Fifth Third Bank
08.2021 - Current
Personal Banker
Citibank
08.2019 - 08.2021
Training Store Manager
Starbucks
10.2013 - 08.2019
General Manager
Wendys International Inc.
06.2004 - 10.2013
Some College (No Degree) - Business Administration And Management
University of Cincinnati
High School Diploma -
Ross High School