Sadie Bigelbach
Farmington,MN
Summary
Dynamic leader and customer experience specialist with a proven track record at Delta Air Lines, enhancing team performance and customer satisfaction through innovative coaching and mentoring. Expert in Microsoft Office and adept at championing change, I excel in fast-paced environments, demonstrating exceptional time management and reliability. My career is marked by a commitment to continuous improvement and community engagement.
Overview
14
14
years of professional experience
Work History
Airport Customer Service Agent-Above Wing
Delta Air Lines
10.2019 - Current
- Provide exceptional customer experience exemplifying the Delta Difference
- Inspire and motivate teamwork and partnership with all working departments
- Exemplify servant leadership and prioritization of work tasks
- Comply with safety and health procedures
Brand Advisor and Customer Experience Specialist
Delta Air Lines
09.2016 - 10.2019
- Led and oversaw ongoing 1:1 coaching, mentoring, and performance lifting for team members
- Conduct career and job progression strategies and goals for self and team
- Drove Quality Assurance scores by creating innovative awareness and promotions
- Provide expertise and mentorship to peers and new hires by tutoring and coaching
- Composed and executed monthly team meetings and daily briefings
Collateral Jobs
Delta Air Lines POC Community Engagement
01.2017 - 10.2019
- Provided POC services with clear and concise communication while engaging and involving MSP CEC with MSP CEC events: Multi-cultural Day, Bring Your Kids to Work Day, Halloween Event, and food drives
- Volunteer own time and efforts with Delta-Sponsored Events: United Way, Relay for Life, American Red Cross, Bridging, Feed My Starving Children, and YMCA
Lead Receptionist and Customer Experience Specialist
JC Penney Salon and Spa
06.2011 - 11.2020
- Compose exceptional hospitality and upbeat experience in a fast-paced work environment
- Assure quick and efficient service to guests providing support to team
- Conduct tasks and projects for store promotions, sales, and organization
Education
Associates Degree - Arts
Inver Hills Community College
01.2014
Skills
- Leadership skills
- Time management
- Reliability
- Flexibility
- Championing change
- Navigation of computer programs
- Microsoft Office
- Word
- PowerPoint
- Delta Term
- SNAAP
- Organized
- Detail oriented
Accomplishments
- Chairman's Club Nominee 2019
- Volunteer Director at Eagle Brook Church
Timeline
Airport Customer Service Agent-Above Wing
Delta Air Lines
10.2019 - Current
Collateral Jobs
Delta Air Lines POC Community Engagement
01.2017 - 10.2019
Brand Advisor and Customer Experience Specialist
Delta Air Lines
09.2016 - 10.2019
Lead Receptionist and Customer Experience Specialist
JC Penney Salon and Spa
06.2011 - 11.2020
Associates Degree - Arts
Inver Hills Community College
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