Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadie Dinwiddie

Minot,ND

Summary

I have been working in customer service for the past 9 years. I am looking for a full time job within the customer service/business industry. I am a flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

7
7
years of professional experience

Work History

Customer Experience Leader

Victoria's Secret & PINK
Minot, ND
09.2025 - Current
  • Leads teams of associates during selling hours and off hours for inventory processing
  • Monitor's key performance indicators to assess service quality and team performance regularly.
  • Updates schedule as changes occur throughout the day
  • Leads customer service initiatives to enhance overall shopping experience and satisfaction.

Customer Service Representative

Noridian Healthcare Solutions
Fargo, ND
03.2024 - 11.2024
  • Took incoming calls to support providers in the enrollment process.
  • Handled customer inquiries and complaints in a timely manner.
  • Developed strong relationships with providers to ensure satisfaction and loyalty.

Sales Associate

Victoria's Secret & PINK
Minot, ND
10.2020 - 01.2024
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

TJX Companies
Minot, ND
11.2019 - 01.2020
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.

Education

Associate of Applied Science - Agricultural Business

Casper College
Casper
05-2022

High School Diploma -

Velva High School
Velva, ND
05-2020

Skills

  • Customer Needs Assessment
  • Excel
  • Microsoft
  • Verbal/Written Communication
  • Team management

Timeline

Customer Experience Leader

Victoria's Secret & PINK
09.2025 - Current

Customer Service Representative

Noridian Healthcare Solutions
03.2024 - 11.2024

Sales Associate

Victoria's Secret & PINK
10.2020 - 01.2024

Sales Associate

TJX Companies
11.2019 - 01.2020

High School Diploma -

Velva High School

Associate of Applied Science - Agricultural Business

Casper College