Sadie Hill
Eastham,Ma
Summary
Driven cheesemaker and business owner with a proven track record of financial growth and customer satisfaction at Two Goats School Of Cheesemaking. Expert in cheese production and aging techniques, coupled with exceptional relationship-building skills. Increased brand awareness through strategic marketing, achieving significant client retention and referrals. Skilled in food safety protocols and customer education, ensuring engaging and informative interactions.
Overview
9
9
years of professional experience
Work History
Owner and Cheese Maker
Two Goats School Of Cheesemaking
01.2015 - Current
- Managed day-to-day business operations for 9+ years
- Developed and maintained strong relationships with clients, resulting in many repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies through social media to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Continuing cheese education and knowledge by training with local cheese makers in the New England area.
Farmstand Attendant
Chatham Bars Inn
05.2023 - 05.2024
- Provided excellent customer service to hundreds of guests daily by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided recommendations and advice for customers to explore and try different products.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
- Participated in training programs to stay current on industry best practices and company policies.
- Maintained accurate records of customer transactions, adhering to confidentiality requirements and data protection protocols.
Education
Associate Of Science - Equine Studies
Mt. Ida College
Newton, MA05.2002
Skills
- Relationship Building
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Food Safety Protocols
- Customer Education
- Cheese History, Production and Classification
Timeline
Farmstand Attendant
Chatham Bars Inn
05.2023 - 05.2024
Owner and Cheese Maker
Two Goats School Of Cheesemaking
01.2015 - Current
Associate Of Science - Equine Studies
Mt. Ida College
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