Sadie Lemauga
Vista,CA
Summary
Dynamic customer service professional with expertise in managing diverse teams and optimizing service operations. Adept at implementing efficient workflows and ensuring high-quality customer interactions, contributing to overall business success and customer loyalty.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Volunteer Relations Assistant
Loop Events
Vista, California
06.2026 - Current
- Supported volunteer relations manager by managing daily operational needs, enhancing team workflow
- Collaborated with cross-departmental teams to ensure seamless execution of events, fostering volunteer participation
- Delivered volunteer assistance via texting platform, effectively addressing questions during sign-up process
- Maintained professional communication with loop team and volunteers, ensuring a welcoming environment
- Tracked volunteer engagement to identify trends and suggest targeted improvements in communication strategies
- Implemented event workflows on texting and registration platforms, ensuring high accuracy throughout
- Organized and maintained up-to-date volunteer data across various systems for accuracy
- Independently resolved minor technical issues on platforms and escalated larger challenges.
Cashier/Customer Service
Rad Juice Bar
Oceanside, CA
04.2026 - Current
- Greeted customers warmly upon entering store
- Explained menu options and provided tailored solutions for customer dietary needs, improving customer experience
- Processed customer orders accurately and efficiently, enhancing customer satisfaction
- Maintained store cleanliness and organization, ensuring supplies were consistently stocked for seamless operations
- Collaborates with team members to effectively communicate and coordinate tasks
- Utilizes strong organizational skills to support day-to-day operations
Shift Supervisor
Andre-Boudin Bakeries
San Marcos, CA
12.2024 - 04.2026
- Supervised shift operations to achieve smooth, organized workflow and maintain operational standards
- Managed employees' breaks while ensuring completion of key managerial tasks
- Interacted with customers to ensure orders were accurate and provided excellent service
- Opened and closed the store according to procedures
- Operated register to process POS transactions
- Reviewed sales data to identify trends and opportunities, utilizing findings to optimize catering orders and future shifts
Manager
Corner Bakery Cafe
Carlsbad, CA
01.2023 - 11.2024
- Managed store operations, enhancing customer service and ensuring efficient processes
- Implemented process improvements to streamline workflow and increase efficiency
- Took customer orders in person and over phone, contributing to sales and customer satisfaction
- Processed cash register transactions efficiently to ensure accurate sales. and performed baking duties
- Restocked inventory to maintain product availability, supporting uninterrupted service
- Maintained cleanliness and organization in the workplace
Sales Associate
Boot World
Oceanside, CA
08.2022 - 12.2022
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to design merchandise displays, boosting foot traffic and sales
- Conducted regular stock checks and restocked shelves, ensuring inventory availability and organization
- Maintained clean and organized work environment, improving overall shopping experience
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Escape Room Game Master
Boss-Play Escape Rooms
Oceanside, CA
04.2022 - 09.2022
- Coordinated game schedules to ensure seamless execution and maximize player engagement
- Guided players on game rules and regulations, enhancing overall player satisfaction
- Resolved room issues efficiently, ensuring uninterrupted gameplay and positive player experiences
- Maintained cleanliness and organization of game rooms, ensuring a seamless experience for players
- Assisted customers with inquiries and online booking, demonstrating strong communication skills
- Collaborated with team members to enhance overall customer satisfaction and experience
Education
High school diploma -
Oceanside High School
Oceanside06-2021
Skills
- Volunteer recruitment
- Event coordination
- Team collaboration
- Effective communication
- Customer support
- Guest relations and services
- Time management
- Adaptability in tasks
- Attention to detail
- Critical thinking
- Administrative tasks
- Team management and leadership
- Software proficiency
- Microsoft Excel and Word
- Point of sale (POS) systems
- Inventory management
- Store operations
- Cash handling
- Sales management
- Conflict resolution strategies
- Customer phone etiquette
- Multifunctional coordination
- Conflict resolution strategies
- Customer phone etiquette
- Sales management
Certification
- Class E
- Food Handler Certification
- Driver's License
Volunteer Experience
Consistent and committed volunteer at local church., Aids in production/service aspects: audio engineer, screens presenter, stage manager, flow of service., Schedules volunteers on a week to week basis., Aids in volunteer retention and information.
Timeline
Volunteer Relations Assistant
Loop Events
06.2026 - Current
Cashier/Customer Service
Rad Juice Bar
04.2026 - Current
Shift Supervisor
Andre-Boudin Bakeries
12.2024 - 04.2026
Manager
Corner Bakery Cafe
01.2023 - 11.2024
Sales Associate
Boot World
08.2022 - 12.2022
Escape Room Game Master
Boss-Play Escape Rooms
04.2022 - 09.2022
High school diploma -
Oceanside High School