Sadie Messick
Elkhart,IN
Summary
Accomplished CMA and informatics specialist with extensive experience in EMR support and patient service. Strong communication and interpersonal skills to develop trust and rapport with coworkers and patients. Expertise in electronic health records. Proven ability to thrive in fast-paced environments while ensuring compliance with HIPAA regulations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Elkhart Clinic
Elkhart, IN
12.2011 - Current
- Provide technical support for EMR system issues, ensuring timely resolution and seamless operations.
- Collaborated with IT team to develop and implement solutions, enhancing system efficiency and user experience.
- Managed patient portal help desk calls.
- Filled out and processed FMLA and disability forms.
- Trained new employees to improve workflow and service quality.
- Managed patient scheduling and registration processes.
- Facilitated patient preparation and room setup for provider visits, optimizing the patient experience.
- Processed referrals, handled telephone encounters, and managed prescription refills to support staff.
- Ensured compliance with HIPAA regulations to safeguard sensitive patient information.
Cashier
Michiana Marketing Group
Elkhart, IN
03.2004 - 01.2023
- Operated and balanced the cash register accurately.
- Assisted customers with purchases and inquiries, providing excellent service.
- Maintained the cleanliness of the store.
Certified Medical Assistant
Family Medicine Of South Bend
South Bend, IN
05.2009 - 12.2011
- Performed clinical and administrative tasks to support providers and enhance patient care.
- Prepared patients for examinations and provided education on healthcare needs.
- Recorded vitals and patient history accurately in charts, maintaining up-to-date patient records.
- Managed triage of phone calls, prior authorizations, referrals, and insurance verifications, optimizing registration and patient care.
Education
Associate of Science - Medical Assisting And Administration
Ivy Tech Community College of Indiana
Elkhart, IN05-2009
Skills
- EMR support
- Technical troubleshooting
- User training
- Customer service
- Problem solving
- Team collaboration
- Time management
- Documentation skills
- Conflict resolution
- Document management
Certification
- Certified Medical Assitant
Affiliations
- US Group at Elkhart Clinic to support employee moral.
Timeline
Information Technology Specialist
Elkhart Clinic
12.2011 - Current
Certified Medical Assistant
Family Medicine Of South Bend
05.2009 - 12.2011
Cashier
Michiana Marketing Group
03.2004 - 01.2023
Associate of Science - Medical Assisting And Administration
Ivy Tech Community College of Indiana
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