Ashley Lane
Hockley,TX
Summary
Proactive and dedicated Technical Support professional with 11 years' experience of resolving system issues, providing electronic medical records support, and collaborating with cross-functional teams. Adept at spearheading software testing, managing ticketing systems, and ensuring customer service excellence.
Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
McKesson
06.2022 - 05.2025
- Ensure data accuracy by supporting various clinical staff members & resolving EMR issues, reducing data errors by 50% and increasing overall efficiency.
- Accelerate incident resolution by collaborating with developers & analysts, reducing downtime with exceeding monthly goal.
- Developed and tested new EMR products prior to release to assist development team in bug identification.
- Provided internal and external customer satisfaction by researching, troubleshooting and resolving escalated issues efficiently.
- Consistently engaged with customers providing top quality service, ranking top performer of resolved ticket issues.
- Ticketing system experience such as Jira, ServiceNow, Cloverleaf, Salesforce.
- Assisted in the planning and execution of technology projects such as network upgrades or software migrations.
Prior Authorization Specialist I
Provider Plus
06.2021 - 04.2022
- Managed all rehab orders for durable medical equipment, including scheduling for the assistive technology professionals.
- Reviewed office notes & physical therapy evaluations to determine the medical need for medical equipment.
- Coded and billed insurance companies for durable medical equipment while processing claims.
- Processed prior authorization request for all durable medical equipment orders for approval through insurance, while processing appeal request for members and/or providers.
Customer Service Advocate II
UnitedHealth Group
01.2019 - 06.2021
- Research and process claims according to the processing guidelines and benefits.
- Determine if claim was submitted correctly, verify providers network/contract for processing claim payments.
- Provide claim status, appeal status to members and providers while informing several benefit coverage, providing EOB data information.
- Responsible for accounts receivable through insurance and patient claims & denial management.
Education
High School Diploma - undefined
Beaumont High School
Skills
Technical Support
Software Troubleshooting
Computer Networking
Computer Hardware
Help Desk
Epic
EMR Systems
Systems & Applications Support
Certification
- Certified HIPAA Professional (CHP) December 2025 to December 2027
- Bloodborne Pathogens Certification December 2025 to December 2027
- Driver's License
Additional Information
Claims & Authorization Troubleshooting, Document Review, Process Streamlining, Technical Training
Timeline
Information Technology Specialist
McKesson
06.2022 - 05.2025
Prior Authorization Specialist I
Provider Plus
06.2021 - 04.2022
Customer Service Advocate II
UnitedHealth Group
01.2019 - 06.2021
High School Diploma - undefined
Beaumont High School