Sadie Moonsammy
Orlando,FL
Summary
Versatile and dedicated professional with a proven track record at Hertz Car Rental, enhancing customer satisfaction through exceptional service and safe driving practices. Skilled in vehicle maintenance and customer relations, I excel in high-pressure environments, demonstrating reliability and empathy. Achieved a zero-incident safety record, underscoring my commitment to excellence and safety awareness. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Rental Car Driver
Hertz Car Rental
Orlando, FL
02.2023 - 06.2024
- Handled sensitive personal information with discretion when verifying driver''s licenses or processing rental agreements, maintaining client trust in the company''s services.
- Maintained vehicle cleanliness for a pleasant rental experience for all clients.
- Assisted customers with luggage, ensuring a seamless and hassle-free pickup and drop-off process.
- Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
- Managed time effectively to ensure punctual pickups and drop-offs for clients'' convenience.
- Conducted thorough vehicle inspections before each shift, identifying potential issues and reporting them to management.
- Kept accurate records of mileage, fuel usage, and maintenance tasks for proper fleet management purposes.
- Provided necessary support during peak periods or emergency situations, demonstrating flexibility and adaptability in response to changing business needs.
- Ensured safe driving practices, resulting in zero accidents or incidents throughout the employment period.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Assistant Manager
Bully's Liquor
Orlando, FL
03.2018 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Publix
Orlando, FL
10.2015 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Stocker
Costco
Orlando, FL
04.2012 - 08.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Medical Assistant
Hip Medical Center
Queens, NY
11.2007 - 09.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Cashier
K Mart
Queens, NY
03.2003 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
Education
Highschool Diploma - Academics
John Bowne High School
Queens, NY06.2003
Skills
- Patience and Empathy
- Reliability and punctuality
- Strong Navigation Abilities
- Vehicle maintenance knowledge
- Safety awareness
- Time management expertise
- Basic Computer Literacy
- Stress Tolerance
- Customer Service
- Problem-Solving
- Time Management
- Safe Driving Practices
- Loading and unloading
- Transportation
- Relationship Building
- Flexible Schedule
- Appointment Scheduling
- Strategic Planning
- Multitasking
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Rental Car Driver
Hertz Car Rental
02.2023 - 06.2024
Assistant Manager
Bully's Liquor
03.2018 - 01.2023
Supervisor
Publix
10.2015 - 12.2017
Stocker
Costco
04.2012 - 08.2015
Medical Assistant
Hip Medical Center
11.2007 - 09.2011
Cashier
K Mart
03.2003 - 06.2007
Highschool Diploma - Academics
John Bowne High School