Sadie Poole
Amherst,MA
Summary
Efficient and punctual Gym Attendant with team orientation and creativity. Adjusting equipment and assisting customers with various tasks necessary to enhance customer experience. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations of gym facility.
Overview
5
5
years of professional experience
Work History
Fitness Floor Staff Member
Umass Amherst Recreation And Well-Being
01.2023 - Current
- Enhanced member satisfaction by promptly addressing concerns and providing personalized fitness recommendations.
- Ensured a safe workout environment for members through diligent equipment maintenance and regular inspections.
- Contributed to increased membership retention by fostering a welcoming and supportive atmosphere.
- Assisted with the onboarding of new members, conducting gym orientations and demonstrating proper equipment usage.
Customer Support Specialist
Big Y Supermarket
01.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Legal Administrative Assistant
Bacon Wilson
05.2019 - 09.2019
- Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
Education
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
Amherst, MA05.2025
High School Diploma -
Ware Junior/Senior High School
Ware, MA05.2021
Skills
- Customer service excellence
- Customer Relationship Management (CRM)
- Complaint resolution
- Policy Enforcement
- Fitness equipment knowledge
- Gym safety protocols
- Interpersonal Communication
- Office Management
Languages
Spanish
Limited Working
Timeline
Fitness Floor Staff Member
Umass Amherst Recreation And Well-Being
01.2023 - Current
Legal Administrative Assistant
Bacon Wilson
05.2019 - 09.2019
Customer Support Specialist
Big Y Supermarket
01.2019 - Current
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
High School Diploma -
Ware Junior/Senior High School
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