Sadie Saenz
Cuero,TX
Summary
Accomplished leader with a proven track record at Dixie Stix Cleaning, LLC, enhancing team performance and operational efficiency. Expert in coaching and mentoring, with a keen focus on quality control and workplace safety. Achieved significant improvements in customer satisfaction and profitability through strategic operations management and performance improvement initiatives. Talented Team Leader experienced and dedicated to enhancing employee satisfaction, client satisfaction, and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead, Cleaning Associate
Dixie Stix Cleaning, LLC
02.2023 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Retail Sales Associate Cashier
Rendezvous Boutique & Marketplace
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
General Manager of Food Service
Monster Burger Sports Bar & Grill
04.2017 - 10.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
Bail Bond Agent
Angel's Bail Bonds
02.2015 - 03.2017
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
Server Manager
Texas Philly Station, LLC
06.2011 - 04.2015
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Education
Fire - Wildland/Forest Firefighting And Investigation
A&M
College Station, TX05.2025
Emergency Medical Technician
Health Shield EMS Academy
Midfield, TX2023
High School Diploma -
Providence Christian Academy
Yoakum05.2013
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Operations Management
Certification
- Licensed Food Handler 2016- 2025
- Certrified CPR + First Aid, Health Shield EMS Academy 2023- 2025
- Licensed TABC Holder 2014- 2025
- Certified EMT B Course Completion Health Shield EMS Academy - August 2023 - December 2023
Volunteer Fire Fighter + Medic
I have a passion for helpiong others. As a mother I feel it is my responsibility to go above and beyond to keep my children and all people safe. I entered the EMS Academy August of 2023 and graduated December of 2023 with the "Top Medic" Award. I am awaiting to take my National Exam. My national exam is to be scheduled June of this year. While in the EMS Academy i learned internally that that wasn't enough. I also wanted to experience the fire side. I want to be able to pull the person out of the fire and work on them as a medic. I want to be able to also be lead in "Search and Rescue". I am currently enrolled in the "TEEX" Fire Academy through College Station A&M. After completing the Academy I pplan to go full time with a Fire Department and advance to Paramedic.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Team Lead, Cleaning Associate
Dixie Stix Cleaning, LLC
02.2023 - 05.2024
Retail Sales Associate Cashier
Rendezvous Boutique & Marketplace
11.2022 - 01.2023
General Manager of Food Service
Monster Burger Sports Bar & Grill
04.2017 - 10.2022
Bail Bond Agent
Angel's Bail Bonds
02.2015 - 03.2017
Server Manager
Texas Philly Station, LLC
06.2011 - 04.2015
Fire - Wildland/Forest Firefighting And Investigation
A&M
Emergency Medical Technician
Health Shield EMS Academy
High School Diploma -
Providence Christian Academy
- Licensed Food Handler 2016- 2025
- Certrified CPR + First Aid, Health Shield EMS Academy 2023- 2025
- Licensed TABC Holder 2014- 2025
- Certified EMT B Course Completion Health Shield EMS Academy - August 2023 - December 2023
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