Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sadielee Medina

Thornton,CO

Summary

Adept at enhancing team performance and streamlining operations, I significantly reduced order processing times at Hercules Industries. My background in warehouse safety and problem-solving, coupled with a proven track record in handling high-stress customer interactions at Bright Horizons Childcare, showcases my ability to improve efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Hercules Industries
08.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25+ pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Customer Service Representative

Bright Horizons Childcare
04.2018 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shift Manager

Starbucks, Barista
10.2016 - 01.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.

Education

Highschoo -

KIPP Denver
451 S Tejon St
06.2014

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Material handling
  • Strategic Problem Resolution
  • Warehouse operations
  • Team collaboration
  • Order picking and processing
  • Warehouse organization
  • Pallet jack handling
  • Material loading and unloading
  • Receiving and processing shipments
  • Inventory management
  • Forklift operation
  • Occupational Safety Instruction

Additional Information

I have worked remotely while working for Bright Horizons. In all my jobs I was top customer service rep. I am always willing to take on new tasks and expand my knowledge on anything.

Timeline

Warehouse Worker

Hercules Industries
08.2022 - Current

Customer Service Representative

Bright Horizons Childcare
04.2018 - 09.2021

Shift Manager

Starbucks, Barista
10.2016 - 01.2018

Highschoo -

KIPP Denver

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Sadielee Medina