Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sadie Maye Drake

Saint Albans,VT

Summary

Customer service professional with proven ability to prioritize tasks and excel in fast-paced environments. Strong team player focused on achieving both personal and organizational objectives. Experienced customer service supervisor with extensive background in office administration. Adaptable and versatile, utilizing sound judgment and performance-driven management techniques.

Overview

10
10
years of professional experience

Work History

Assistant Customer Service Manager

Shaws Supermarket
Williston, VT
06.2019 - Current
  • Monitored documentation procedures to maintain policies and current records.
  • Prepared, completed and processed customer accounts
  • Revised department schedules to maximize coverage.
  • Supervised and trained customer service team members to provide exceptional service, retention and satisfaction.

Acting General Manager (as Needed)

Shaws Supermarket
Burlington, VT
07.2018 - Current
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Enhanced company brand and improved customer satisfaction by finding creative solutions to problems
  • Assumed additional managerial responsibilities to support store needs

Bakery Manager

Shaws Supermarket
Waitsfield, VT
06.2021 - 03.2024
  • Ensured compliance with food safety regulations and health codes in kitchen area.
  • Managed daily bakery operations to enhance workflow efficiency and product quality
  • Planned and executed bakery layout to optimize operations and improve customer experience.
  • Maintained inventory of supplies, ingredients, and equipment for production processes.

Administrative Office Manager

Mackey Auto Group
Middlebury , VT
06.2020 - 04.2021
  • Established procedures for record keeping, data entry, and information management.
  • Managed office inventory and processed supply orders efficiently.
  • Executed bookkeeping tasks, including bank statement reconciliation and journal entry creation.
  • Coordinated communication by answering calls, responding to emails, and managing mail services.
  • Conducted title searches and secured necessary clearance documents for transactions.
  • Reviewed contracts and title documents, ensuring completeness and accuracy.
  • Maintained up-to-date knowledge of DMV title regulations across multiple states.

Assistant Customer Service Manager

Shaws Supermarket
Burlington, VT
01.2018 - 06.2019
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.

Bookkeeper

Shaws Supermarket
Colchester, VT
12.2016 - 01.2018
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Calculated and verified all figures, calculations and documents.
  • Diminished financial discrepancies by accurately recording and tracking expenses and income while organizing bank deposits and statements.
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.

Customer Service Representative

Shaws Supermarket
Colchester, VT
03.2015 - 12.2016
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assessed customer needs and upsold products and services to increase sales.
  • Answered customer questions and addressed concerns
  • Effectively trained team members on best practices and protocol.

Education

Some College (No Degree) -

Community College of Vermont
Winooski, VT

Skills

Office management and clerical support

  • Communication skills
  • Customer service and relations
  • Record-keeping and organization
  • Problem solving and conflict resolution
  • Supervisory experience
  • Banking operations

References

References available upon request.

Timeline

Bakery Manager

Shaws Supermarket
06.2021 - 03.2024

Administrative Office Manager

Mackey Auto Group
06.2020 - 04.2021

Assistant Customer Service Manager

Shaws Supermarket
06.2019 - Current

Acting General Manager (as Needed)

Shaws Supermarket
07.2018 - Current

Assistant Customer Service Manager

Shaws Supermarket
01.2018 - 06.2019

Bookkeeper

Shaws Supermarket
12.2016 - 01.2018

Customer Service Representative

Shaws Supermarket
03.2015 - 12.2016

Some College (No Degree) -

Community College of Vermont

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