Sadik Mohamed Ibrahim
Burnsville,Minnesota
Summary
Dynamic professional with a proven track record at Starling Health Care Services LLC, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in Excel and Word, with a knack for analytical thinking and technical communication. Excelled in roles requiring customer relations and meticulous documentation management, significantly improving team productivity and service quality.
Overview
6
6
years of professional experience
Work History
IHS/ICLS Specialist
Starling Health Care Services LLC
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Offering assistance and support to participants who need reminders, cuing, or who need moderate physical assistance to remain in their own homes.
- Achieve their health and human services goals by coordinating services and support.
Shift Supervisor
Allied Universal Security Services
08.2018 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Managed staff hiring, training and supervision.
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN06-2026
High School Diploma -
Stillwater Area High School
Stillwater06-2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in Excel and Word
- Technical communication
Languages
Somali
Native or Bilingual
Timeline
IHS/ICLS Specialist
Starling Health Care Services LLC
11.2023 - Current
Shift Supervisor
Allied Universal Security Services
08.2018 - 10.2023
Associate of Arts -
Inver Hills Community College
High School Diploma -
Stillwater Area High School
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