Sadira Jones
Falmouth
Summary
Dedicated Assistant Team Leader with a strong focus on teamwork and communication. Proven ability to enhance customer experiences through effective problem resolution and service excellence. Experienced with team leadership and coordination. Utilizes effective communication and conflict resolution to maintain team harmony. Track record of enhancing team performance and achieving operational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Aroma Joes
South Portland, ME
03.2023 - Current
- Assisted in training new employees on service protocols and company standards.
- Counted and entered weekly inventory of the store.
- Monitored team productivity and provided constructive criticism on employees to management, highlighting areas for improvement.
- Covered shift shortages/callouts
- Implemented efficient workflow processes to reduce wait times during busy shifts.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Front of House Team Member
Foreside House of Pizza
Falmouth, ME
08.2021 - 11.2024
- Resolved customer complaints promptly, fostering a positive dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, and supported other staff members during peak hours as needed
- Managed front-of-house operations, ensuring smooth workflow during peak hours.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Education
Southern Maine Community College
South Portland, ME05-2027
Skills
- Teamwork
- Task delegation
- Excellent communication
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
Certification
ServSafe Food Handler Certificate
Timeline
Assistant Team Leader
Aroma Joes
03.2023 - Current
Front of House Team Member
Foreside House of Pizza
08.2021 - 11.2024
Southern Maine Community College