Sadiyah Ali
Rock Hill,SC
Overview
14
14
years of professional experience
Work History
Quality Manager
Trubooks Publishing
Newark, NJ
09.2022 - 02.2025
- Reviewed products for defects and implemented corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
ICQA Warehouse Associate
Amazon
Charlotte, NC
07.2020 - 08.2020
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
Retention Specialist
T-Mobile
Augusta, GA
01.2012 - 12.2014
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Pharmacy Technician
Walgreens
Richmond, VA
03.2011 - 10.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Malcolm X Shabazz High School
Newark06.2000
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
Timeline
Quality Manager
Trubooks Publishing
09.2022 - 02.2025
ICQA Warehouse Associate
Amazon
07.2020 - 08.2020
Retention Specialist
T-Mobile
01.2012 - 12.2014
Pharmacy Technician
Walgreens
03.2011 - 10.2014
Malcolm X Shabazz High School