Sadrila Royal
Macon,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Macon, GA
05.2024 - Current
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Verified insurance coverage and billing information with insurance companies.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Sales Advisor
H&M Hennes & Mauritz
Atlanta, GA
11.2022 - 07.2023
- Assisted in the preparation of promotional materials and displays.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to ensure successful delivery of services and products.
Front Desk Receptionist
Gordon State College
Barnesville, GA
08.2019 - 05.2021
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
Education
Bachelors of Marketing - Honors
Clayton State University
Morrow, GASkills
- Product Knowledge
- Problem-solving aptitude
- Excellent Communication
- Industry Expertise
- Guest Engagement
- Task Delegation
- Office Management
- Effective Planning
Certification
- Insurance Certification
- Content Marketing Certification
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
05.2024 - Current
Sales Advisor
H&M Hennes & Mauritz
11.2022 - 07.2023
Front Desk Receptionist
Gordon State College
08.2019 - 05.2021
Bachelors of Marketing - Honors
Clayton State University
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