Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Saeid Ghanbari

Saeid Ghanbari

Pflugerville,Texas

Summary

Dynamic and accomplished professional with a Retail Management Certificate and extensive experience in overseeing third-party logistics operations. Seeking a managerial position where I can utilize my skills in leadership, conflict resolution, operational management, and strategic planning to drive efficiency and excellence in daily operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Region Carrier Manager

Costco
Texas and Northwest Region
10.2022 - Current
  • Oversee third-party companies responsible for final mile deliveries to Costco members across two regions encompassing 28 locations.
  • Resolve conflicts between the Main Distribution Office (MDO) and carriers to ensure seamless operations and customer satisfaction.
  • Manage claims and ensure prompt resolution to meet members' needs efficiently.
  • Hold carriers accountable to Costco's standards, ensuring compliance and adherence to quality benchmarks.
  • Manage the billing process related to carriers, identifying and making necessary corrections or adjustments to maintain accuracy.
  • Implement strategies to optimize delivery processes and enhance overall efficiency.
  • Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives.

Department Manager

Costco
Pflugerville, Texas
11.2018 - 09.2022
  • Managed various departments including Front End, Night Merch, and Morning Merch; ensuring smooth operations and member satisfaction.
  • Developed and maintained employee schedules to ensure adequate coverage and productivity based on the given budget.
  • Oversaw receiving depots as night merch manager, ensuring accurate and timely receipt of merchandise.
  • Ran programs and initiatives to meet performance benchmarks and enhance departmental efficiency.
  • Ensured compliance with all safety procedures in the workplace.
  • Conducted regular performance reviews/coaching to monitor progress of individual employees.
  • Resolved member complaints promptly and professionally in order to maintain member satisfaction.

Front End Supervisor

Costco
Pflugerville, Texas
11.2015 - 10.2018
  • Managed member service on the front end(FE), ran benchmarks, opened/closed front end, conducted return audits, and assisted with membership.

Flight Operation Officer/Dispatch

Kish Island
Iran
05.2004 - 09.2013
  • Managed flight operations and dispatch activities in Kish Island, ensuring compliance with aviation regulations and safety standards.
  • Coordinated flight schedules, crew assignments, and aircraft maintenance to ensure efficient and timely operations.
  • Facilitated communication between pilots, ground staff, and air traffic control to ensure smooth flight operations.
  • Obtained all required permissions for international flights.
  • Prepared and wrote flight plans.
  • Conducted fuel calculations for flights.
  • Maintained and updated Jeppesen charts and documents.
  • Reviewed METAR, NOTAMs, weather forecasts, and airport operating facilities.
  • Provided the flight crew with the latest information regarding flights and conditions.

Education

Certificate - Retail Management

Saddleback College
Orange, CA
05.2016

Skills

  • Leadership
  • Conflict Resolution
  • Strategic Planning
  • Sales
  • Time Management
  • Team Management
  • Active Listening
  • Problem Solving
  • Interpersonal Communication
  • Hiring
  • Member Experience
  • Ethics

Languages

Persian
Native/ Bilingual

Certification

  • Flight Operation Officer/ Flight Dispatcher, ICAO, 2002.

Timeline

Region Carrier Manager

Costco
10.2022 - Current

Department Manager

Costco
11.2018 - 09.2022

Front End Supervisor

Costco
11.2015 - 10.2018

Flight Operation Officer/Dispatch

Kish Island
05.2004 - 09.2013

Certificate - Retail Management

Saddleback College

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Saeid Ghanbari