Safa Alsharif
Tampa,FL
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Store AssociateCashier Sales Floor Person Customer Service
Walmart retailer hypermarket
03.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Store Associate Sales Floor Person Customer Service Cashier
Kohl's department store
10.2022 - 01.2023
- Offered personalized product demonstrations, helping customers make informed purchasing decisions based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
Cashier and customer service
Publix supermarket chain
01.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Online Store Customer Support
Derma World Swiss cosmetic
01.2017 - 01.2019
- Online store customer care service
- Orders management
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Enhanced site search functionality for easier product navigation and better user experience.
- Collaborated with cross-functional teams such as IT support or merchandising specialists to troubleshoot technical issues or optimize product offerings continuously.
- Optimized website performance for improved customer experience and higher conversion rates.
- Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
Website manager
Derma World Swiss cosmetic
01.2016 - 01.2018
- Website content and database
- Social media pages account manager
- Online store control panel and database manager
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Increased web traffic by implementing effective SEO strategies and keyword research.
Chairman Secretary & Office Manager
Derma World Swiss cosmetic
01.2013 - 01.2015
- Coordinating appointments and meetings managing calendars and schedules
- Producing reports, composing correspondence, and drafting new contracts designing filling systems
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Composed and transcribed well-written reports, emails, and technical documents with minimal supervision.
- Helped record, compile, summarize and analyze data.
- Directed comprehensive marketing campaigns, elevating brand awareness among target audiences.
- Managed workflow and calendars of Chairman's office to support meeting planning and development.
Education
GOOGLE ONLINE certificate -
Fundamentals of Digital Marketing
Orlando, FL12.2019
Online Course - Online structure
Online Marketing E-Commerce
Orlando, FL12.2012
Associate Degree diploma - Computer Science Programming
EDEXCEL (British Technology Institute)
Orlando, FL12.2005
Skills
- Product Specialist (Cosmetic and herbal products)
- Excellent computer skills, and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Market research, taking surveys, desktop research, and corresponding emails
- Answering all product-related questions in polite manner and addressing queries promptly
- Making helpful product recommendations and suggestions to increase revenue
- Online store manager (Manage store content database design customer support control panel)
- Customer care service maintains positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keep records of customer interactions, transactions, comments, and complaints
- Social media Manage and oversee social media content
- Development teams Monitor SEO and user engagement and suggest content optimization
- Payment Processing
- Product Knowledge
- Cash Register Operation
- Cash handling expertise
- Handling Complaints
- Payment Processing
- Product Knowledge
- Cash Register Operation
Timeline
Store AssociateCashier Sales Floor Person Customer Service
Walmart retailer hypermarket
03.2023 - Current
Store Associate Sales Floor Person Customer Service Cashier
Kohl's department store
10.2022 - 01.2023
Cashier and customer service
Publix supermarket chain
01.2022 - 10.2022
Online Store Customer Support
Derma World Swiss cosmetic
01.2017 - 01.2019
Website manager
Derma World Swiss cosmetic
01.2016 - 01.2018
Chairman Secretary & Office Manager
Derma World Swiss cosmetic
01.2013 - 01.2015
GOOGLE ONLINE certificate -
Fundamentals of Digital Marketing
Online Course - Online structure
Online Marketing E-Commerce
Associate Degree diploma - Computer Science Programming
EDEXCEL (British Technology Institute)
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