Safara Waters
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
We Work Credit
Fort Lee, NJ
01.2016 - Current
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
Senior Manager
Island Motor Leasing
Hempstead, NY
01.2012 - 01.2016
- Resolved customer inquiries and complaints requiring management-level escalation.
- Inspected completed work to drive quality, timeliness and company standards.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science -
Long Island University
Biology
Kingsborough Community College of The City University of New York
Phlebotomist
Kingsborough Community College of The City University of New York
Skills
- Operations Oversight
- Team Building
- Scheduling and Coordinating
- Staff Training
- Responding to Difficult Customers
- Multitasking and Prioritization
- Schedule Coordination
- Workflow Management
- Quality Assurance
- Training and mentoring
Timeline
Customer Service Manager
We Work Credit
01.2016 - Current
Senior Manager
Island Motor Leasing
01.2012 - 01.2016
Bachelor of Science -
Long Island University
Biology
Kingsborough Community College of The City University of New York
Phlebotomist
Kingsborough Community College of The City University of New York
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