Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
Installed new locks, door handles, and door closers.
Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
Trained new employees on proper use and care of tools, machinery, and safety protocols.
2 years of experience
Completed preventive maintenance on machines to enhance production and maintain quality.
Security Site Supervisor
Securitas Security Services USA
09.2019 - 09.2023
Conducted regular patrols of facility to detect and deter security threats.
Recorded incident reports with detailed accounts of occurrences.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Oversaw team of security officers and managed scheduling and performance evaluations.
Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Owner Albo Trans Transportation Limo Uber
Albo Trans
01.2016 - 11.2019
Provided excellent service and attention to customers when face-to-face or through phone conversations
Answered calls to answer customer questions.
Managed day-to-day business operations.
Owner Carpet Cleaning & House Cleaning Services
#1 Paul's Carpet Cleaning
08.2008 - 12.2015
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request
Confirmed customer satisfaction with cleaning and overall service before leaving home or business
Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers. All so Painting Homes
Managed day-to-day business operations.
Trained and guided team members to maintain high productivity and performance metrics.
Social Services Caseworker
Catholic Social Service Refugees Program
10.2003 - 10.2009
Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues
Work for Refugees from all world
Work with Des translation
Speak multiple language Albanian English German And Bosnian Croatian.
Advocated for clients'' rights and access to necessary services in interactions with government agencies, healthcare providers, and educational institutions.
Visited homes and agencies to provide support and case management services to clients.
New Car Sales Consultant
Midway Nissan
03.2005 - 09.2007
Engaged positively with each customer, providing professional and polite support for sales and service needs
Managed sales negotiations and financing options
Greeted customers at arrival to build positive relationships and discuss vehicles
Showcased vehicle features and took customers on test drives in local area
Answered customer emails and telephone requests for information
Met incoming customers at door to guide through showroom and sales lot
Filled out paperwork to register vehicles and complete sales.
Demonstrated vehicles and features, and conduct test drives.
Completed registration paperwork and sales documentation.
Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
Education
Associate of Arts -
Technical Writing
Witten Germany
05.1996
High School Diploma -
Ivo Lolla Ribar High School
Pristina Kosovo
08.1991
Skills
Business drivers
Dispatch of drivers
Driver scheduling
Restoration Technician
Maintenance Technician
Computer skills
Web design
Speak multiple language 4
Albanian
English
German
Bosnian & Croatian
Strong verbal Communication & Good Costumers Services