Safiatou Sow
New York,NY
Overview
2
2
years of professional experience
Work History
Host
Applebee's
Middletown, NY
09.2021 - 11.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
BURGER KING TEAM LEADER
Burger King
Middletown, NY
07.2020 - 01.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on operations.
- Counted, sorted and stacked finished pieces for easy access.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelor of Science - Computer Science
Hunter College of The City University of New York
trueSkills
- Administrative skills
- Team collaboration
- Fluent in English and French
- Customer assistance and interaction
- Hospitality services
- Listening skills
- Technologically savvy
Languages
Fluent in French English Spanish
Timeline
Host
Applebee's
09.2021 - 11.2022
BURGER KING TEAM LEADER
Burger King
07.2020 - 01.2022
Bachelor of Science - Computer Science
Hunter College of The City University of New York